Summary
Overview
Work History
Education
Skills
Certification
Timeline
Assessments
Assessments
Generic

Adedoyin Omoshewo

Danville,IN

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

16
16
years of professional experience
1
1
Certificate

Work History

Customer Service Representative

Ecobank Nigeria Limited
01.2008 - 04.2018
  • Ensure effective and timely service delivery to customers
  • Ensure good working environment and disposition
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Ensure timely processing of customer's checks, and ATM card requests.
  • Tracked customer service cases and updated service software with customer information.
  • Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Account management and reactivation
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Sales/Promotion of Bank's products and services
  • Vault and ATM custodianship and maintenances

Picker Packer

Pitney Bowes Presort Services
12.2019 - 02.2020
  • Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
  • Streamlined warehouse operations through efficient organization of products and inventory management.
  • Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
  • Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
  • Maintained tidy and clean work areas to promote optimal productivity and safety standards.

Childcare Educator

Lakeview Childcare And Preschool Center
02.2020 - 03.2021
  • Support lead educator in carrying out programs that promote physical, cognitive, emotional, and social development of children.
  • Assist in planning and maintaining an environment that protects the health, security, and well-being of children.
  • Assess the abilities, interest and needs of children and discuss progress or problems with parents and other staff member.
  • Guide and assist children in the development of proper habits.
  • Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
  • Built relationships and communicated with parents to provide best learning environment for children.

Kit Assembler

LabCorp
03.2021 - 08.2021
  • Improved kit assembly efficiency by implementing detailed work instructions and training materials for team members.
  • Maintained a clean and organized workspace, ensuring easy access to necessary tools and supplies for efficient kit assembly.
  • Reduced wasted time during assembly process by effectively managing inventory and replenishing stock as needed.
  • Collaborated with team members to identify and resolve issues in the assembly process, resulting in fewer errors and improved productivity.
  • Consistently met or exceeded daily production quotas through focused attention on task completion and efficient time management.
  • Proactively coordinated with other departments, such as shipping and receiving, to ensure a seamless end-to-end production cycle for kit assemblies.
  • Conducted quality assurance inspections on finished components and identified issues.

Correctional Officer

The Geo Group
08.2021 - 03.2023
  • Enhanced facility security by conducting regular inspections and addressing potential risks.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
  • Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
  • Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
  • Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
  • Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
  • Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
  • Conducted routine and emergency head counts.
  • Enforced rules and regulations to maintain order among inmates.
  • Provided assistance and guidance to inmates regarding daily activities.
  • Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.

Correctional Sergeant

The Geo Group
03.2023 - Current
  • Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
  • Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
  • Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
  • Improved staff performance by providing training and guidance on institutional policies and best practices.
  • Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
  • Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
  • Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
  • Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
  • Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.

Education

High school diploma -

Wayne Township Adult Education Center
Indianapolis, IN
04.2019

Bachelor of Science - Accounting

Crescent University
Nigeria
08.2015

Skills

  • Policy Enforcement
  • Surveillance Monitoring
  • Counseling Techniques
  • Inmate Supervision
  • De-Escalation Techniques
  • Staff Supervision
  • Conflict Management
  • Computer Literacy

Certification

Para-professional, 09/01/19, Present

Timeline

Correctional Sergeant

The Geo Group
03.2023 - Current

Correctional Officer

The Geo Group
08.2021 - 03.2023

Kit Assembler

LabCorp
03.2021 - 08.2021

Childcare Educator

Lakeview Childcare And Preschool Center
02.2020 - 03.2021

Picker Packer

Pitney Bowes Presort Services
12.2019 - 02.2020

Customer Service Representative

Ecobank Nigeria Limited
01.2008 - 04.2018

High school diploma -

Wayne Township Adult Education Center

Bachelor of Science - Accounting

Crescent University

Assessments

Customer Focus & Orientation, Expert, 09/01/20, Expert

Assessments

Customer Focus & Orientation, Expert, 09/01/20, Expert

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Adedoyin Omoshewo