Adedoyin Omoshewo
Danville,IN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
16
16
years of professional experience
1
1
Certificate
Work History
Customer Service Representative
Ecobank Nigeria Limited
Lagos, Nigeria
01.2008 - 04.2018
- Ensure effective and timely service delivery to customers
- Ensure good working environment and disposition
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Ensure timely processing of customer's checks, and ATM card requests.
- Tracked customer service cases and updated service software with customer information.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Handled customer inquiries and suggestions courteously and professionally.
- Account management and reactivation
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Sales/Promotion of Bank's products and services
- Vault and ATM custodianship and maintenances
Picker Packer
Pitney Bowes Presort Services
Indianapolis, IN
12.2019 - 02.2020
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Streamlined warehouse operations through efficient organization of products and inventory management.
- Expedited order processing by utilizing a barcode scanner to accurately select items from shelves.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
Childcare Educator
Lakeview Childcare And Preschool Center
Indianapolis, IN
02.2020 - 03.2021
- Support lead educator in carrying out programs that promote physical, cognitive, emotional, and social development of children.
- Assist in planning and maintaining an environment that protects the health, security, and well-being of children.
- Assess the abilities, interest and needs of children and discuss progress or problems with parents and other staff member.
- Guide and assist children in the development of proper habits.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Built relationships and communicated with parents to provide best learning environment for children.
Kit Assembler
LabCorp
Indianapolis, IN
03.2021 - 08.2021
- Improved kit assembly efficiency by implementing detailed work instructions and training materials for team members.
- Maintained a clean and organized workspace, ensuring easy access to necessary tools and supplies for efficient kit assembly.
- Reduced wasted time during assembly process by effectively managing inventory and replenishing stock as needed.
- Collaborated with team members to identify and resolve issues in the assembly process, resulting in fewer errors and improved productivity.
- Consistently met or exceeded daily production quotas through focused attention on task completion and efficient time management.
- Proactively coordinated with other departments, such as shipping and receiving, to ensure a seamless end-to-end production cycle for kit assemblies.
- Conducted quality assurance inspections on finished components and identified issues.
Correctional Officer
The Geo Group
Heritage Trail Correctional Facility, Indiana
08.2021 - 03.2023
- Enhanced facility security by conducting regular inspections and addressing potential risks.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Collaborated with fellow officers to maintain a secure environment for staff, visitors, and inmates.
- Implemented effective emergency response plans during crises situations, minimizing harm to staff and inmates.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Maintained accurate records of inmate incidents or infractions using electronic databases or written logs as required.
- Ensured compliance with all applicable federal, state, and local laws, regulations, and policies governing correctional facilities.
- Conducted routine and emergency head counts.
- Enforced rules and regulations to maintain order among inmates.
- Provided assistance and guidance to inmates regarding daily activities.
- Contributed to a positive work culture among colleagues by utilizing effective communication skills both verbally and in writing.
Correctional Sergeant
The Geo Group
Heritage Trail Correctional Facility, Indianapolis
03.2023 - Current
- Enhanced facility safety by conducting regular security checks and monitoring inmate activities.
- Reduced instances of violence within the institution through effective conflict resolution strategies and communication skills.
- Maintained order and security in the correctional facility by enforcing rules, regulations, and procedures.
- Improved staff performance by providing training and guidance on institutional policies and best practices.
- Conducted thorough investigations into allegations of misconduct or rule violations, resulting in fair disciplinary actions when necessary.
- Ensured compliance with federal, state, and local regulations by staying up-to-date on changes in laws and guidelines related to corrections work.
- Served as a role model for subordinates, demonstrating professionalism in all aspects of job responsibilities.
- Coordinated responses to critical incidents effectively ensuring minimal disruption to facility operations.
- Facilitated positive relationships between staff members and inmates by encouraging respectful interactions at all times.
Education
High school diploma -
Wayne Township Adult Education Center
Indianapolis, IN04.2019
Bachelor of Science - Accounting
Crescent University
Nigeria08.2015
Skills
- Policy Enforcement
- Surveillance Monitoring
- Counseling Techniques
- Inmate Supervision
- De-Escalation Techniques
- Staff Supervision
- Conflict Management
- Computer Literacy
Certification
Para-professional, 09/01/19, Present
Timeline
Correctional Sergeant
The Geo Group
03.2023 - Current
Correctional Officer
The Geo Group
08.2021 - 03.2023
Kit Assembler
LabCorp
03.2021 - 08.2021
Childcare Educator
Lakeview Childcare And Preschool Center
02.2020 - 03.2021
Picker Packer
Pitney Bowes Presort Services
12.2019 - 02.2020
Customer Service Representative
Ecobank Nigeria Limited
01.2008 - 04.2018
High school diploma -
Wayne Township Adult Education Center
Bachelor of Science - Accounting
Crescent University
Assessments
Customer Focus & Orientation, Expert, 09/01/20, Expert
Assessments
Customer Focus & Orientation, Expert, 09/01/20, Expert