Summary
Overview
Work History
Education
Skills
Timeline
Generic

Eric Curren

Shawnee

Summary

Dedicated customer service representative with a strong background in resolving inquiries and managing high-stress situations. Proven expertise in data entry and debt recovery, ensuring policy enforcement and client satisfaction.

Overview

24
24
years of professional experience

Work History

Customer Service Representative

C&E Construction
Shawnee, OK
03.2010 - Current
  • Resolved customer inquiries and issues through effective communication and problem-solving techniques.
  • Processed orders and coordinated project timelines to ensure timely delivery of services.
  • Maintained accurate records of customer interactions in CRM system for future reference and analysis.
  • Collaborated with construction teams to address client needs and enhance service quality.
  • Trained new team members on customer service protocols and company policies to ensure consistency.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.

Customer Service Representative/ Collections

American Collection Serices
Oklahoma City, OK
09.2001 - 03.2010
  • Provided prompt and accurate responses to customer inquiries via phone and email
  • Assisted in resolving billing discrepancies and account issues efficiently
  • Utilized CRM software to track customer interactions and maintain updated records
  • Collaborated with team members to streamline service processes and improve workflows

Education

High School Diploma -

South High
Omaha, NE
05-1992

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Debt recovery expertise
  • Call escalation
  • Conducting investigations
  • Policy enforcement

Timeline

Customer Service Representative

C&E Construction
03.2010 - Current

Customer Service Representative/ Collections

American Collection Serices
09.2001 - 03.2010

High School Diploma -

South High