Dedicated customer service representative with a strong background in resolving inquiries and managing high-stress situations. Proven expertise in data entry and debt recovery, ensuring policy enforcement and client satisfaction.
Overview
24
24
years of professional experience
Work History
Customer Service Representative
C&E Construction
Shawnee, OK
03.2010 - Current
Resolved customer inquiries and issues through effective communication and problem-solving techniques.
Processed orders and coordinated project timelines to ensure timely delivery of services.
Maintained accurate records of customer interactions in CRM system for future reference and analysis.
Collaborated with construction teams to address client needs and enhance service quality.
Trained new team members on customer service protocols and company policies to ensure consistency.
Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative/ Collections
American Collection Serices
Oklahoma City, OK
09.2001 - 03.2010
Provided prompt and accurate responses to customer inquiries via phone and email
Assisted in resolving billing discrepancies and account issues efficiently
Utilized CRM software to track customer interactions and maintain updated records
Collaborated with team members to streamline service processes and improve workflows