Patrick C. Blake
Mableton,GA
Summary
Seasoned professional with a robust background in customer service and security, notably at SMI. Excelled in complaint resolution and stakeholder communication, enhancing customer relationships and operational safety. Demonstrated expertise in documentation management and conflict management, achieving significant improvements in service delivery and client satisfaction.
Overview
21
21
years of professional experience
Work History
Customer Service Representative
SMI
Atlanta, USA
06.2022 - 12.2024
- Responded to incoming calls from child support client stakeholders, adhering to Standard Operating Procedures and contractual obligations
- Categorized all received calls and recorded any abusive or extraordinary interactions
- Provided accurate, valid, and complete information to resolve customer complaints and offered appropriate solutions and alternatives
- Maintained detailed documentation of customer interactions and actions taken
- Thoroughly and efficiently gathered customer information, assessed needs, and fulfilled requests while educating customers on policies and procedures
- Leveraged strong oral and written communication skills to deliver excellent customer service
- Exhibited interpersonal skills, including tact, patience, and courtesy, to manage sensitive situations effectively
Security Officer
AlliedBarton / Security Services
Atlanta, USA
06.2006 - 05.2021
- Monitored CCTV systems and verified visitor identification to ensure safety and security
- Conducted thorough interior and exterior property surveillance
- Collaborated with the property manager to coordinate and assist during special events
Bouncer
Eastside Bounce
Decatur, USA
10.2004 - 07.2006
- Enforced the official code of conduct issued by management to maintain a secure environment
- Ensured the safety of employees and patrons during operations and events
- Provided specialized supervision for top-priority projects and areas
Field Supervisor
TruGreen Chemlawn
Acworth, USA
02.2004 - 08.2004
- Coordinated the use of landscaping equipment and materials for daily operations
- Managed inventory and provided oversight for client lawn care services
- Dispensed and monitored the application of specialized lawn chemicals in compliance with safety standards
Education
Business Management -
DeKalb Technical College
Skills
- Call center operations
- Complaint resolution
- Documentation management
- Customer relationship management
- Stakeholder communication
- Conflict management
- Effective communication
- Policy enforcement
Timeline
Customer Service Representative
SMI
06.2022 - 12.2024
Security Officer
AlliedBarton / Security Services
06.2006 - 05.2021
Bouncer
Eastside Bounce
10.2004 - 07.2006
Field Supervisor
TruGreen Chemlawn
02.2004 - 08.2004
Business Management -
DeKalb Technical College
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