EPIC
Bridget Nabors
Customer Service
Dayton,OH
Summary
Dynamic customer service professional with a proven track record at Dayton Children's, excelling in conflict resolution and patient communication. Adept at managing high-stress situations, I consistently enhance customer satisfaction through active listening and effective documentation management, ensuring timely and accurate service delivery. Committed to fostering positive relationships and process improvement.
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Diligent [Desired Position] with solid background in customer service. Proven track record of efficiently resolving customer inquiries and maintaining high satisfaction rates. Demonstrated ability to leverage communication and problem-solving skills to enhance customer experience.
Overview
42
42
years of professional experience
Work History
Customer Service Representative
Dayton Children's
11.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolves with empathy, high stressful situations with paitents and their families.
- Handled calls efficiently, finding satisfactory for patients and their families.
- Responded to customer requests for patient services, and information.
- Directing families to the correct destinations and calling ahead if family is running late.
Bus Driver
Greater Dayton Regional Transit Authority
04.1989 - 03.2020
- Completed pre- and post-trip bus inspections for safe passenger transportation.
- Operated bus and navigation equipment in alignment with company safety, DOT, and local traffic standards and regulations.
- Transported passengers safely along prescribed routes according to tight schedules.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Conducted pre-trip inspections of bus for safe operation.
- Acted calmly, productively and professionally under pressure for helpful emergency response.
- Trained future bus drivers.
- Ensured timely arrivals and departures by strictly adhering to schedules and effectively managing unforeseen circumstances.
- Communicated regularly with central dispatch teams to report delays and route changes.
- Assisted passengers with disabilities, ensuring safe boarding, comfortable travel, and proper disembarking procedures were followed.
- Performed bus driving duties while keeping student safety in mind to maintain good safety record.
Mortgage Loan Processor
CitFed Mortgage
04.1987 - 04.1989
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
- Prepared file for final clear-to-close by branch management.
- Maintained accurate records of loan processing activities and documents.
- Coordinated closing process with attorneys, title companies, and government clerks.
- Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
- Processed mortgage loan applications accurately and successfully for over 2 years.
- Reviewed financial statements and contacted institutions and customers to clarify details.
VISA Call Center
Citizens Federal Savings and Loan
04.1985 - 04.1987
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Compiled and completed training manual for future VISA customer service personnel.
Bank Teller
Citizens Federal Savings and Loan
04.1983 - 04.1985
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Processed customer transactions promptly, minimizing wait times.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Improved customer satisfaction by efficiently processing transactions and addressing account inquiries.
- Counted and packaged currency and coins.
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
Education
Certificate - Phlebotomy
Sinclair Community College
Dayton, OH06-2005
Skills
- Call center operations
- Patient communication
- Conflict resolution
- Customer inquiry response
- Documentation management
- Time management
- Team collaboration
- Process improvement
- Data entry accuracy
- Customer relationship management
- Active listening
- Detail orientation
- Emergency response
- Transportation compliance
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Certification
- OH CDL CLASS B Driver's License
Work Preference
Work Type
Full TimeInternshipWork Location
On-SiteRemoteImportant To Me
Career advancementCompany CulturePaid time offTeam Building / Company RetreatsPaid sick leavePersonal development programs4-day work weekWork from home optionQuote
You can learn many things from children. How much patience you have, for instance.
Franklin P. Adams
Software
MICROSOFT
EXCEL
TEAMS
Interests
Love for Animals
Read Books, love spooky, not gory Stephen King and Dean Kootz fan
Sewing
Put together puzzles, classic and 3-D
Timeline
Customer Service Representative
Dayton Children's
11.2023 - Current
Bus Driver
Greater Dayton Regional Transit Authority
04.1989 - 03.2020
Mortgage Loan Processor
CitFed Mortgage
04.1987 - 04.1989
VISA Call Center
Citizens Federal Savings and Loan
04.1985 - 04.1987
Bank Teller
Citizens Federal Savings and Loan
04.1983 - 04.1985
Certificate - Phlebotomy
Sinclair Community College
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