Kassidy Smith
Colorado Springs,CO
Summary
Experienced professional in the consumer industries sector with expertise in quality assurance and training. Demonstrated ability to seamlessly adapt to evolving policies and operating procedures, gained through years of contributing to meticulously audited and dynamic work environments.
Overview
4
4
years of professional experience
Work History
Regional QA Training Representative
Ria Money Transfers
Denver, CO
12.2023 - 10.2024
- Responsible for visiting, assessing, and training over 150 Kroger Money Service Counters in the Colorado region
- Stay knowledgeable on products, economic conditions, federal regulations, and local demographics
- Provide on-call support for technical or customer concerns
Customer Service Representative
Charter Communications, Spectrum
Colorado Springs, CO
12.2022 - 11.2023
- Be the first point of contact for existing customers with billing concerns, product questions, service interruptions and more.
- Carefully enter work orders, schedule installations, and notate accounts accordingly.
Advanced Plasmapheresis Technician
Biolife Plasma Services
Colorado Springs, CO
07.2020 - 12.2022
- Assist my leads, supervisors, and center managers by being proficient, knowledgeable, and flexible while floating between our Medical Screening, Phlebotomy, and Sample Processing departments
- Assist in training new Medical Screeners, Phlebotomists and Sample Processors in SOP
Education
High School Diploma -
Coronado High School
Colorado Springs, CO05-2016
Skills
- Active Listener
- Adaptable
- Analytical
- Attention to Detail
- Collaborative
- Communicative
- Meticulous
- Organized
- Self-Motivated
- Time Management
Accomplishments
- Ria Money Transfers - Recruited to help introduce a new quality assurance program in the Colorado Region
- Charter Communications, Spectrum - Presented overall metrics in the 97th percentile for my center of 500 employees 3 quarters in a row, following practical training in the first.
- Biolife Plasma Services - Collected convalescent plasma for COVID treatment and research development studies
Timeline
Regional QA Training Representative
Ria Money Transfers
12.2023 - 10.2024
Customer Service Representative
Charter Communications, Spectrum
12.2022 - 11.2023
Advanced Plasmapheresis Technician
Biolife Plasma Services
07.2020 - 12.2022
High School Diploma -
Coronado High School