Kassidy Williams
O'Fallon,MO
Summary
Resourceful Flight Dispatcher with proven ability to remain highly productive and efficiently complete tasks in high-pressure environments. Skilled in flight planning, weather analysis, and emergency response coordination. Excel at communication, problem-solving, and decision-making which facilitate safe and efficient aircraft operations.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Flight Coordinator Specialist
Air Evac Lifeteam
O'Fallon, MO
09.2018 - Current
- Maintained accurate records of all flight operations, including passenger manifest and cargo load documentation.
- Expertise in coordinating operations for Part 91 and Part 135 travel.
- 5 years of experience reading METARs and applying my knowledge of our company's weather minimums to escalate risk assessments, to ensure safe flights.
- Consistently exceeded customers' service expectations.
- Proficient multitasker with a strong focus on accuracy.
- Tracked location of flights using real-time data from navigation systems.
- Effectively communicated with pilots by clearly speaking, enunciating properly and actively listening.
Manager
Arbys Resturant
O'Fallon, MO
07.2015 - 12.2018
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Coached, mentored and trained team members in order to improve their job performance.
- Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
- Provided leadership during times of organizational change or crisis situations.
- Ensured compliance with all applicable laws, regulations, industry standards.
- Scheduled interviews for potential candidates and conducted reference checks prior to hire.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Timberland High School
Wentzville, MO06-2016
Skills
- Effective communication abilities
- Conflict resolution techniques
- Detail-oriented
- Weather Monitoring
- Customer service
- Tech-savvy
- Quick learner
Certification
- CPR certified since January of 2015
Timeline
Flight Coordinator Specialist
Air Evac Lifeteam
09.2018 - Current
Manager
Arbys Resturant
07.2015 - 12.2018
- CPR certified since January of 2015
Timberland High School
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