Kassidy Konner Mountain
Charlotte,NC
Summary
Dedicated Psychology/Pre-Med student seeing a challenging position or internship in a medical setting where I can apply my passion for healthcare, gain hands-on experience, and contribute to improving patient outcomes. As a dedicated pre-med student, I am eager to learn from experienced professional while offering my enthusiasm, strong work ethic and academic knowledge to support the team's goal.
Overview
5
5
years of professional experience
Work History
Students Obtaining Success (SOS) Peer
UNC Charlotte, Division Of Academic Affairs
12.2023 - Current
- Help students with initial adjustment to university academic life and interpreted institutions policies and requirements.
- Coordinate with school counselors to ensure comprehensive support services are available for all students in need.
- Provide support and guidance to students experiencing academic and personal troubles.
- Help students develop organizational, time management and study skills.
- Serve as a mentor to at-risk students, providing guidance on academic challenges and personal development opportunities.
- Advise students on educational, career and social opportunities.
- Exercise leadership capabilities by successfully motivating and inspiring others.
Math Tutor
Merry Oaks International Academy
11.2023 - Current
- Assessed student learning needs and provided relevant instruction to close knowledge gaps.
- Improved students'' understanding of mathematical concepts by utilizing visual aids, hands-on activities, and real-life applications.
- Encouraged students to explore new study and calculation methods to promote accountability and accommodation of individual needs.
- Monitored student progress and provided timely feedback on performance reports to assist with goal-setting.
Server
First Watch Daytime Cafe
07.2022 - 08.2023
- Answered customers' questions, recommended items, and recorded order information.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Assisted in training new hires, providing guidance on restaurant standards and best practices.
Customer Service Associate
Jersey Mike's Subs
06.2019 - 07.2022
- Promptly responded to inquiries and requests from prospective customers.
- Provided training and support to new associates to help provide high-quality customer service.
- Provided product and service recommendations to guide customers on products to meet varying needs.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
- Cross-trained and provided backup support for organizational leadership.
Education
Bachelor of Science - Psychology/Pre-Med
University of North Carolina At Charlotte
Charlotte, NC05.2026
Skills
- Leadership
- Flexibility/Adaptability
- Problem-Solving
- Organizational Skills
Timeline
Students Obtaining Success (SOS) Peer
UNC Charlotte, Division Of Academic Affairs
12.2023 - Current
Math Tutor
Merry Oaks International Academy
11.2023 - Current
Server
First Watch Daytime Cafe
07.2022 - 08.2023
Customer Service Associate
Jersey Mike's Subs
06.2019 - 07.2022
Bachelor of Science - Psychology/Pre-Med
University of North Carolina At Charlotte
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