Kassie Cheers
Runnells,IA
Summary
Results-driven customer service professional with over 10 years of experience delivering high quality support and resolving complex customer issues. Skilled in customer relations, problem resolution, and data management with a proven ability to enhance operation efficiency and streamline service processes. Demonstrated success in improving customer satisfaction through effective communication, attention to detail, and proactive problem solving. Recognized for mentoring team members and fostering a collaborative, growth-oriented work environment. Seeking a customer service position where I can continue to grow and contribute to organizational success.
Overview
12
12
years of professional experience
Work History
Insurance Coordinator
Oral Surgeons, PC
Des Moines, IA
02.2025 - Current
- Verify dental and medical insurance benefits for surgical procedures
- Submit and track pre-authorizations to ensure timely approvals
- Process insurance claims and follow up on denials or delays
- Educate patients on treatment plans, coverage, and out-of-pocket costs
- Collaborate with providers and staff to ensure accurate documentation and billing
Care Coordinator
Altoona Smiles PC
Altoona, IA
01.2023 - 02.2025
- Managed patient scheduling and coordinated treatment plans
- Verified insurance coverage and prepared cost estimates
- Submitted claims and assisted with insurance-related inquiries
- Improved patient experience through clear communication and support
- Maintained accurate patient records and ensured compliance with office policies
Front Desk Administration
Fort Des Moines Dental
Des Moines, IA
11.2019 - 01.2023
- Handled high-volume scheduling, phone calls, and patient check-in/check-out
- Verified insurance eligibility and processed payments
- Maintained organized and accurate patient records
- Supported clinical team to ensure smooth daily operations
- Delivered excellent customer service in a fast-paced environment
Hairstylist
LH Salon
Altoona, IA
11.2018 - 11.2019
- Delivered exceptional haircuts and styling services, enhancing client satisfaction and loyalty.
- Executed color treatments using advanced techniques, ensuring vibrant and long-lasting results.
- Mentored junior stylists on best practices for cutting, coloring, and customer service.
- Developed personalized hair care plans based on individual client needs and preferences.
Hairstylist
Hair Fx Salon And Spa
Altoona, IA
11.2013 - 11.2018
- Implemented inventory management strategies to maintain optimal stock levels of products and tools.
- Collaborated with team members to create a welcoming salon atmosphere that promotes client retention.
- Conducted consultations to assess client desires, providing expert recommendations for styles and treatments.
- Trained staff on new product lines and application methods to enhance service offerings and effectiveness.
Education
Cosmetology -
La James International College of Hairstyling
Johnston, IAHigh School Diploma - undefined
Southeast Polk High School
Pleasant Hill, IASkills
- Customer Service
- Teamwork
- Reliable
- Creative
- Verbal/Written Communicator
- Organized
- Teachable/Trainable
- Detail Oriented
- Leader
- Data Entry
- Inbound and Outbound Calling
- Computer Knowledge
- Goal Setting
- Dental/Medical Insurance experience
- Prior- Authorizations
- Claims Processing
Timeline
Insurance Coordinator
Oral Surgeons, PC
02.2025 - Current
Care Coordinator
Altoona Smiles PC
01.2023 - 02.2025
Front Desk Administration
Fort Des Moines Dental
11.2019 - 01.2023
Hairstylist
LH Salon
11.2018 - 11.2019
Hairstylist
Hair Fx Salon And Spa
11.2013 - 11.2018
High School Diploma - undefined
Southeast Polk High School
Cosmetology -
La James International College of Hairstyling