Carrie Minchin

Verified insurance and communicated coverage to staff and patients.

• Assisted clients with understanding complex insurance policies, effectively addressing concerns or questions.
• Obtained data such as patient, insurance ID, insurance provider and medical codes to properly file insurance claims.
• Made contact with insurance carriers to discuss policies and individual patient benefits.
• Managed a high volume of inbound calls, promptly resolving issues while providing accurate information on policies and procedures.
• responsible for single case agreements and all documentation needed for authorizations.

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• Obtained prior authorization and precertification for outpatient procedures.
• Filed and tracked insurance claims and communicated claims status to patients.
• Maintained confidentiality of patient finances, records, and health statuses.
• Communicated effectively with staff members of operations, finance and clinical departments.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Checked documentation for accuracy and validity on updated systems.
• Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
• Modified, updated and processed existing policies.
• Enhanced customer satisfaction by efficiently handling insurance claims and processing policy updates.
• Reviewed outstanding requests and redirected workloads to complete projects on time.
• Contributed positively to team morale by consistently demonstrating a collaborative attitude and willingness to support colleagues.
• Analyzed data from various sources to identify patterns in claims activity, allowing for more effective prevention strategies moving forward.
• Coordinated with contracting department to resolve payer issues.
• Maintained strong knowledge of basic medical terminology to better understand services and procedures.
• Notified insurance agents and accounting departments of policy cancellations and changes.
• Implemented customer feedback mechanisms to identify areas of improvement in service delivery.
• Increased team efficiency with development of comprehensive training materials on insurance protocols.
• Assisted in resolving complex insurance claims, liaising between clients and providers for favorable outcomes.
• Facilitated smoother internal communication, organizing regular meetings between different departments.
• Facilitated knowledge-sharing sessions on emerging insurance trends, keeping team informed and proactive.
• Maintained up-to-date knowledge of insurance regulations, ensuring company compliance with current laws.
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Proven ability to learn quickly and adapt to new situations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Paid attention to detail while completing assignments.
• Used critical thinking to break down problems, evaluate solutions and make decisions.
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Proved successful working within tight deadlines and a fast-paced environment.

• Managed a high volume of inbound calls while maintaining accuracy in appointment scheduling and patient record updates.
• Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
• Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
• Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
• Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
• Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
• Trained new staff members on office procedures and protocols, ensuring consistency in patient care delivery.
• Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
• Increased office efficiency by creating clear communication channels between staff, patients, and healthcare providers.
• Collaborated with medical staff to develop streamlined processes for managing referrals from other healthcare providers.
• Facilitated seamless transitions for new patients by gathering necessary documentation and insurance information prior to appointments.
• Provided exceptional customer service, addressing concerns and answering inquiries promptly and professionally.
• Worked well in a team setting, providing support and guidance.
• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Proved successful working within tight deadlines and a fast-paced environment.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.
• Resolved patient concerns and complaints with empathy and professionalism, restoring trust in healthcare services.

• Implemented new ICD-10 codes efficiently upon release, minimizing disruptions in claims processing while maintaining accuracy levels.
• Conducted audits of coding practices within the department, identifying areas for improvement and implementing corrective action plans.
• Collaborated with healthcare providers to clarify documentation discrepancies, resulting in more accurate claim submissions.
• Supported departmental goals by collaborating with cross-functional teams to resolve complex billing issues and streamline operational processes.
• Reduced claim denials with thorough verification of insurance coverage and patient eligibility before submitting claims.
• Safeguarded patient confidentiality by adhering to strict HIPAA guidelines when handling sensitive information during the billing process.
• Improved coding accuracy by consistently reviewing and updating medical records, ensuring compliance with industry standards.
• Maintained a high level of expertise through ongoing professional development, attending workshops and conferences focused on industry updates and best practices.
• Used data entry skills to accurately document and input statements.
• Worked effectively in fast-paced environments.
• Proven ability to learn quickly and adapt to new situations.
• Worked well in a team setting, providing support and guidance.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.
• Paid attention to detail while completing assignments.
• Developed and maintained courteous and effective working relationships.
• Demonstrated strong organizational and time management skills while managing multiple projects.