Hi, I’m
Cristina Salazar
San Jose,CA
Summary
Healthcare professional with extensive experience in patient access roles, ensuring smooth patient admissions and accurate data management. Proven ability to collaborate effectively with teams and adapt to dynamic healthcare environments. Known for excellent communication skills and strong attention to detail.
Overview
14
years of professional experience
Work History
Stanford Children's Hospital
Patient Access Representative
04.2018 - Current
Job overview
- Performs full registration and admitting process from start to finish
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record
- Meets weekly individual productivity goals and standards as set by Team Lead or Management
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork
- Identified issues, analyzed information and provided solutions to problems
- Maintains professional communication with staff, visitors and families
- Maintained energy and enthusiasm in fast-paced environment
- Excel and Microsoft knowledge to assist with projects
- Ensure the privacy of each patient’s Protected Health Information (PHI)
Stanford Children's Hospital
Hospitality Liaison
08.2015 - 04.2018
Job overview
- Utilize EPIC software for any medical appointment research and location of current patients, as well as direct admissions
- Provide service recovery for any hospital grievance
- Refers patient's families to patient experience department
- Response promptly to assist any new patients admitted by providing toiletries, clothing and help designate sleeping arrangements
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Carried out day-by-day duties accurately and efficiently
- Collaborated with various team members to meet guests' requests
- Maintains clean orderly and safe environment
- Exceeded goals through effective task prioritization and great work ethic
Costco Wholesale Corp
Membership Services Supervisor
05.2011 - 08.2015
Job overview
- Educated members about proper use of Costco membership
- Maintained, organized and updated member related files
- Handled member's request donations
- Monitored cash drawers in multiple checkout stations to ensure adequate cash supply
- Reconciled and corrected discrepancies payments for members that Costco provided membership rewards
- Processed member's returns and corrected refund issues due to audits
- Managed Employees and team performances
- Engaged with members sincerely and in friendly manner
- Completed all cleaning, stocking and organizing tasks in assigned sales area
Education
Evergreen valley collegeSan Jose, CA
Medical Terminology
01.2018
Gunderson high SchoolSan Jose, CA
High School diploma
01.2009
Skills
- Quick learner
- Goal-oriented
- Bilingual (English/Spanish)
- MS Windows proficient
- Exceptional telephone etiquette
- Quality Standards and Protocols
References
Available upon request
Languages
Spanish
Native or Bilingual
Timeline
Patient Access Representative
Stanford Children's Hospital
04.2018 - Current
Hospitality Liaison
Stanford Children's Hospital
08.2015 - 04.2018
Membership Services Supervisor
Costco Wholesale Corp
05.2011 - 08.2015
Gunderson high School
High School diploma
Evergreen valley college
Medical Terminology
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