Hermonie Patterson
Princeton,New Jersey
Summary
Organized individual and detail-oriented worker, with a drive to exceed expectations. Experienced in order fulfillment and customer service. I am a motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. I am also an adaptable professional with years of work experience and proven knowledge of problem-solving, prioritization and multitasking skills. Aiming to leverage my abilities to successfully fill the position at your company.
Experienced with patient registration, insurance verification, and data management. Utilizes strong interpersonal skills to provide exceptional patient support and streamline admission processes. Knowledge of healthcare systems and compliance standards.
Overview
10
10
years of professional experience
Work History
Patient Access Representative
Robert Wood Johnson University Hospital
06.2025 - Current
- Greet and check in patients in a professional and courteous manner.
- Verify insurance eligibility and obtain necessary pre-authorizations.
- Accurately input patient information into the electronic health record (EHR) system.
- Collect co-pays and provide receipts, maintaining financial accuracy.
- Schedule patient appointments and coordinate with clinical departments as needed.
- Maintain patient confidentiality in compliance with HIPAA regulations.
- Assist patients with inquiries related to billing, scheduling, and hospital services.
- Collaborate with clinical and administrative teams to ensure efficient patient flow.
Inbound and Outbound Warehouse Associate
Amazon
08.2018 - Current
- Move products and equipment to appropriate locations to maintain workspace cleanliness.
- Inspect products for defects and damage and report discarded items to supervisors.
- Perform physical inventory counts on regular basis.
- Collaborate with team members to complete tasks efficiently and accurately.
- Perform cycle counts for inventory control purposes.
- Ensure the safety of personnel by always adhering to company safety policies and procedures.
- Process orders in an efficient manner while maintaining accuracy in picking items from shelves.
Server
Turning Point
04.2017 - 07.2017
- Served food and beverages to customers.
- Greeted and accommodated guests, building positive experience from first interaction.
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
- Created and maintained optimal communication chain, reducing guest dissatisfaction.
- Prioritized multiple tasks in dynamic environment and stayed calm and composed.
- Memorized menu to help diners make informed meal choices.
- Resolved customer complaints and inquiries in a timely manner.
- Always maintained a friendly and positive attitude.
Server
Princetonian Diner
12.2015 - 12.2016
- Prepared and served food and beverages to customers.
- Checked in with guests throughout meal service, replenishing drinks, and catering to additional requests.
- Greeted and accommodated guests, building positive experience from first interaction.
- Informed kitchen of special dietary needs or requests, delivering personalized meal options.
- Memorized menu to help diners make informed meal choices.
- Processed payments and completed register transactions accurately.
- Resolved customer complaints and inquiries in a timely manner.
- Assisted with training of new staff members.
- Cleaned and sanitized hands and surfaces to optimize food safety and comply with health department regulations.
Education
High School Diploma -
WWP High School North
06.2014
Skills
- Customer engagement
- Customer service expertise
- Demonstrated patience
- Quality assessment proficiency
- Strong attention to detail
- Skilled in creating PowerPoint presentations
- Organizational time strategies
- Teamwork and Collaboration
- Quick Learner
- Experience with Microsoft Word
- Attentive communication
- Conflict resolution
- Customer Service Order Fulfillment
- Critical Thinking and Problem Solving
Timeline
Patient Access Representative
Robert Wood Johnson University Hospital
06.2025 - Current
Inbound and Outbound Warehouse Associate
Amazon
08.2018 - Current
Server
Turning Point
04.2017 - 07.2017
Server
Princetonian Diner
12.2015 - 12.2016
High School Diploma -
WWP High School North
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