Kassie Gomez
El Paso,TX
Summary
Thrives on learning new skills quickly and approaches daily challenges with flexibility and openness to changing needs. Superior work ethic with excellent communication, multitasking and prioritization skills. Hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
Work History
Customer Service Video Repair
Spectrum
El Paso, Texas
10.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Asked probing questions to determine service needs, and accurately assist the customer with troubleshooting steps to resolve issues.
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions.
- Assist customer with internet repair and cable services
Activation Specialist
Boost infinite/ Dish
El Paso, TX, TX
10.2023 - 10.2024
- Developed and implemented customer activation plans for new products.
- Assisted customers with troubleshooting technical issues related to product activation.
- Coordinated with sales teams to ensure smooth customer onboarding experience during product activations.
Customer Service Representative
Verizon Wireless
El Paso, TX
07.2021 - 08.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Remote worker from home In a professional timely manner
Education
Multidisciplinary Study - Associate of Arts Degree in Multidisciplinary
El Paso Community College
El Paso, TX05-2026
Certification - Dental Assisting
Adult Learning
05.2023
High School Diploma -
Paso Del Norte
El Paso, TX05.2015
Skills
- Adaptive team player
- Reliable team worker
- Proven leader
- Customer communications
- Communicating with clients
- Understanding Customer Needs
- Customer Support
Certification CPR and AED
Basic Life Support (CPR and AED) certification
Timeline
Customer Service Video Repair
Spectrum
10.2024 - Current
Activation Specialist
Boost infinite/ Dish
10.2023 - 10.2024
Customer Service Representative
Verizon Wireless
07.2021 - 08.2023
Multidisciplinary Study - Associate of Arts Degree in Multidisciplinary
El Paso Community College
Certification - Dental Assisting
Adult Learning
High School Diploma -
Paso Del Norte