Lona Duerksen

• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls, achieving satisfactory resolutions for customers and supporting company interests.
• Investigated and resolved customer inquiries and complaints quickly.
• Identified and resolved problems with customers' account
• Responded to customer requests for products, services, and company information.
• Collaborated with team members to establish best practices that enhanced consistency in customer service delivery.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Achieved and surpassed performance targets through diligent work and focus on quality.
• Coached and mentored new hires, facilitating their successful integration into the team.
• Cross-trained on working with the stores, submitting investigations with delivery carriers and providing service to collect unpaid payments from customers' orders.

Pick and peeled decals for bigger companies.

Worked with others to complete what was due for the day.

Collaborated effectively with team members for efficient coordination of pile driving operations and overall project progress.

Packed and shipped the decals.

• Improved customer satisfaction by providing friendly and efficient service at the register.
• Collaborated with team members to ensure timely and accurate order fulfillment.
• Cleaned and maintained all areas of restaurant to promote clean image.
• Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
• Prepared products following restaurant, health, and safety standards and procedures.
• Ensured food safety by rigorously adhering to sanitation standards during food preparation.
• Trained new team members on procedures, customer service, and sales techniques.
• Enhanced team productivity by maintaining a clean and organized workspace for crew members.
• Managed inventory to reduce food waste and support cost control efforts.
• Recorded daily shift log to track food preparation, usage, and leftovers for inventory purposes.