Kassie Harris
Norwalk,WI
Summary
Detail oriented and motivated professional with strong experience in customer service, documentation, process management, and communication. Proven ability to organize information, train others, and maintain accuracy in fast paced environments. Skilled in coordinating workflows, supporting technical processes, and improving efficiency. Self driven, dependable, and aligned with Kwik Trip’s Core Values.
Overview
7
7
years of professional experience
Work History
Product Specialist Sales
Morrie's Auto Group
06.2023 - Current
- Managed complex documentation, customer information, and process tracking with high accuracy.
- Built strong relationships through clear communication and reliable follow up.
- Utilized CRM tools to organize data, monitor actions, and streamline workflows.
- Provided education and guidance to customers, helping them understand detailed information.
- Demonstrated strong multitasking and independent problem solving skills.
Insurance Sales Agent
State Farm
11.2022 - 06.2023
- Identified customer needs and collected accurate information to support decision making.
- Explained detailed processes and policy information clearly and professionally.
- Maintained organized records and ensured timely, accurate follow ups.
- Assisted clients through claims by analyzing situations and providing guidance.
Server Bartender
Brenda’s Bar and Grill
07.2020 - 07.2022
- Maintained accurate payroll and employee data through organized entry and verification.
- Delivered excellent customer service while managing multiple tasks simultaneously.
- Stayed calm under pressure and adapted quickly in a fast paced environment.
Production Worker
Organic Valley
05.2019 - 09.2019
- Transported materials and supported production processes efficiently.
- Followed detailed safety and quality procedures.
- Maintained strong attention to detail with equipment setup and operation.
Education
Some College - General Studies
Western Technical College
12.2021
High School Diploma - undefined
Sparta High School
Sparta, WI05.2018
Skills
- Strong Attention to Detail and Organization
- Knowledge in Microsoft Office Excel, Word, Outlook
- Data Entry, Documentation and Reporting
- Process Improvement Mindset
- Training and Coaching Experience
- Customer Service and Communication
- Ability to Work Independently and Prioritize Tasks
- Fast Paced, Self Motivated Work Ethic
- CRM Systems and Technical Aptitude
Additional Preferred Knowledge Familiarity
- CRM and data systems Salesforce, internal company programs
- Basic experience with workflow tools and documentation processes
- Quick learner able to adapt to systems such as Maximo, OnBase, SAP, and other tools used in Store Engineering
Timeline
Product Specialist Sales
Morrie's Auto Group
06.2023 - Current
Insurance Sales Agent
State Farm
11.2022 - 06.2023
Server Bartender
Brenda’s Bar and Grill
07.2020 - 07.2022
Production Worker
Organic Valley
05.2019 - 09.2019
Some College - General Studies
Western Technical College
High School Diploma - undefined
Sparta High School