Marley Goral

In my current role, I manage daily service drive operations while supporting the service team and enhancing the overall customer experience. I work directly with advisors and technicians to ensure a smooth service process, from check-in to delivery. My responsibilities include coordinating repair timelines, resolving customer concerns, overseeing warranty claims, and assisting with hiring and training. I actively contribute to department performance tracking and help implement process improvements to drive both customer satisfaction and efficiency.

During my time as a Service Advisor, I achieved top performance in 2023, setting records across personal, departmental, and dealership sales, including a personal best of $109,000 in gross income in one month. My role involved greeting customers, accurately diagnosing service needs, and recommending solutions while building strong, trusting relationships. I collaborated with technicians and managed repair orders, ensured transparency with detailed cost estimates, and handled scheduling and communication across all service channels. I also trained new advisors, introduced scheduling improvements, and implemented seasonal service promotions that significantly increased department revenue.

In this role, I detailed new and used vehicles to dealership standards, maintained a clean and organized lot, and supported vehicle rotation for sales and service. I also contributed to snow removal efforts during the winter to ensure a safe lot for customers and staff.

As an Express Service Advisor, I provided prompt and reliable service to customers needing routine maintenance. upselling manufacturer-recommended services, and preparing accurate estimates. Advised customers of needed work to help make informed decisions.

I performed deep cleaning and detailing on new, used, and rental vehicles. I maintained a clean, safe, and efficient work environment and communicated with the team to handle high-volume periods effectively.