Kassie Jenkins

• Delivered exceptional customer support via phone, email, and live chat, ensuring prompt, accurate, and empathetic responses to patient inquiries.
• Collaborated with remote team members and supervisors through chat, email, and video platforms to coordinate workflow and share updates.
• Resolved billing, order status, and account-related issues efficiently by researching information and coordinating with internal teams.

• Helped pharmacist clear problematic prescriptions and address customer

questions to keep pharmacy efficient.

• Managed insurance billing and claims processing, streamlining the

reimbursement process for patients and pharmacy.

• Completed paperwork, entering prescription and insurance or billing

information into patient profiles.

• Resolved third-party billing, computer system and customer service issues.

• Calculated dosage, filled prescriptions, and prepared prescription labels with

accuracy.

• Answered incoming phone calls and addressed questions from customers and

healthcare providers.