Kassie Kingston
Paragould
Summary
Detail-oriented professional with extensive experience in Customer Service, Quality Assurance, and Technical Support. Expertise in issue resolution, compliance, and effective communication with internal teams and customers. Strong problem-solving abilities and adaptability drive operational efficiency and enhance customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Quality Assurance Analyst
Flower Shop Network
02.2024 - Current
- Developed and executed test plans to ensure software functionality met quality standards.
- Analyzed defects and coordinated with development teams for timely resolutions.
- Implemented automated testing tools to enhance efficiency and accuracy of quality assessments.
- Led cross-functional teams in identifying process improvements for software delivery cycles.
IT Help Desk Technician
Flower Shop Network
03.2021 - Current
- Provided timely, professional assistance to customers and staff, resolving inquiries efficiently on first contact whenever possible.
- Communicated clearly with users to understand needs, explain solutions, and ensure positive service experiences.
- Managed multiple requests simultaneously while maintaining accuracy and attention to detail.
- Documented interactions and resolutions to ensure continuity of service.
Domain Administrator
Flower Shop Network
03.2017 - Current
- Ensured compliance and accuracy in account setup and renewals.
- Resolved account issues effectively through detailed analysis and problem-solving.
- Guided customers through setup processes, providing clear and professional communication.
- Organized records meticulously, ensuring timely task completion and accountability.
Customer Service Representative
Flower Shop Network
02.2017 - 03.2021
- Enhanced customer satisfaction through fast, knowledgeable support in a call center.
- Anticipated customer needs, proactively resolving issues for improved retention.
- Documented and researched customer inquiries, ensuring accurate and timely resolutions.
- Maintained professionalism while efficiently managing multiple priorities in high-volume settings.
Education
High School Diploma -
Greene County Tech
Paragould, AR05-2016
Skills
- Customer Service & Complaint Resolution
- Quality Assurance & Process Review
- Technical & Account Support
- Domain & DNS Administration
- Professional Communication (Phone & Email)
- Documentation & Reporting
- Time Management & Multitasking
- Attention to Detail
- Microsoft Excel & Office Tools
Certification
- Google Technical Support Fundamentals
- ADA Compliance
- DNS Management
- Software Testing Masterclass
Timeline
Quality Assurance Analyst
Flower Shop Network
02.2024 - Current
IT Help Desk Technician
Flower Shop Network
03.2021 - Current
Domain Administrator
Flower Shop Network
03.2017 - Current
Customer Service Representative
Flower Shop Network
02.2017 - 03.2021
High School Diploma -
Greene County Tech