Ruth Stanley
Waller,TX
Summary
Focused Supervisor offering strong background in policy and safety procedure development, implementation and enforcement. Quality driven leader, leveraging exceptional employee training and development capabilities.
Overview
19
19
years of professional experience
Work History
Quality Assurance Analyst
KIK Custom Products
Houston, TX
05.2024 - Current
- Monitored production environment performance metrics for anomalies that could indicate quality issues.
- Ensured adherence with applicable regulations such as ISO 9000 and 9001 standards.
- Investigated customer complaints regarding faulty products or services in order to determine root causes.
- Maintained records of inspection results, test methods used and other relevant information regarding quality assurance activities.
- Participated in regular meetings with management team members discussing progress towards achieving company objectives related to product excellence.
Quality Control Technician
Sika
Sealy, TX
09.2020 - 05.2024
- Performed audits of vendors' production facilities to ensure conformance with established standards.
- Implemented corrective actions when needed based on results from laboratory testing.
- Performed detailed chemical analysis of raw materials and finished products to ensure quality control standards were met.
- Conducted tests on samples using various analytical instruments such as chromatographs, spectrophotometers and pH meters.
- Participated in continuous improvement projects within the Quality Control Lab department.
- Calibrated, validated or maintained laboratory equipment.
- Performed visual inspections of finished products.
- Received and inspected raw materials.
Supervisor
Lowe's Home Improvement
Houston, TX
06.2011 - 05.2020
- Monitored employee performance and conducted retraining to correct problems and optimize productivity.
- Interviewed, hired and trained new employees.
- Performed evaluations and reviews for 9+ employees.
- Developed positional rotation to support continuous improvement and operator development.
- Conducted training needs assessments and provided ongoing training for staff.
Receiving Clerk
Lowe's Home Improvement
Houston, Texas
03.2009 - 06.2011
- Promoted inventory accuracy and proper records management by comparing shipment contents with paperwork.
- Performed inspections of shipment contents, verifying accuracy against invoices and manifests.
- Rectified problems such as damages and shortages by collaborating directly with vendor representatives.
- Directed materials routing by preparing accurate shipping orders and bills of lading.
- Prepared and processed shipping documents, including work and shipping orders, route materials and bills of lading.
- Operated lift and hand trucks to transfer materials to and from target areas.
Customer Service Representative
Lowe's Home Improvement
Houston, Texas
01.2006 - 03.2009
- Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
- Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
Education
GED -
Robert E. Lee
Houston, Tx06.1996
Skills
- Goal-oriented
- Processes and procedures
- Process improvement
- Mentoring and coaching
- Issue and conflict resolution
- Complaint resolution
- Inventory management
- Customer service
- Ftliftflirt
- Quality Control
- Quality Assurance
- Continuous Improvement
- Calibration standards
- Specifications understanding
- Testing Procedures
- Equipment Calibration
- Product Sampling
- Testing efficiency
- Visual Inspection
- Product Inspection
- Data Interpretation
- Workplace Safety
- Chemical Handling
- Documentation skills
- Software Applications
- Technical knowledge
- Testing protocols
- Inspections and reviews
Timeline
Quality Assurance Analyst
KIK Custom Products
05.2024 - Current
Quality Control Technician
Sika
09.2020 - 05.2024
Supervisor
Lowe's Home Improvement
06.2011 - 05.2020
Receiving Clerk
Lowe's Home Improvement
03.2009 - 06.2011
Customer Service Representative
Lowe's Home Improvement
01.2006 - 03.2009
GED -
Robert E. Lee
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