Seasoned Shift Manager successful in keeping operations running smoothly and customers satisfied with high-quality service. Talent for proactively solving problems and keeping team members on task. Well-organized in planning workflows to complete projects proficiently.
Hi, I’m
Kassie Ledbetter
Amarillo,TX
Summary
Overview
4
years of professional experience
Work History
WalgreensAmarillo, TX
Shift Lead Manager/Key Holder
05.2023 - Current
Job overview
- Trained new employees on procedures, policies, and job functions.
- Resolved customer complaints in a timely and professional manner.
- Prepared reports detailing shift activity and presented them to management.
- Ensured proper stock levels were maintained throughout the shift.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Managed daily cash intake by counting out registers and tabulating profits.
- Communicated with other shift managers to facilitate continuum of customer service.
Ross Dress For LessAmarillo, TX
Front End Supervisor /MOD+
08.2021 - 01.2023
Job overview
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Trained team members in successful strategies to meet operational and sales targets.
- Monitored cash drawers in 6 checkout stations to verify adequate cash supply.
- Coached employees and trained them on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems and increased efficiency to maintain productivity targets.
Forever 21San Antonio, United States
Sales Associate
01.2020 - 03.2020
Job overview
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
- Maintained organized, presentable merchandise to drive continuous sales
- Applied security and loss prevention training toward recognizing risks and reducing store theft
- Conversed with customers and recommended specific products and specials, aligning with individual needs
- Educated customers on promotions to enhance sales
World Gym Ingram ParkSan Antonio, TX
Kids Club
01.2020 - 03.2020
Job overview
- Paged or called parents to assist with discipline issues and personal needs, including diaper changes
- Used Datatrack to maintain accurate records, including safety and attendance records
- Offered assistance to parents filling out registration forms to obtain necessary details of child
- Monitored all activities to maintain the highest level of safety
JourneysSan Antonio, United States
Sales Associate
10.2019 - 12.2019
Job overview
- Tracked stock using inventory software
- Maintained organized, presentable merchandise to drive continuous sales
- Answered customer questions regarding sizing and accessories and explained how to properly care for merchandise
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices
- Sold various products by explaining unique features and educating customers on proper application
Education
Amarillo CollegeAmarillo, TX
Associate of Science from Psychology
12.2022
University Overview
San Antonio CollegeSan Antonio, TX
Some College (No Degree) from Sign Language Interpretation
University Overview
Art Institute of San Antonio San Antonio, TX
Some College (No Degree) from Digital Media
University Overview
Skills
- Rules Enforcement
- Staff Development
- Cash Handling
- Handling Customer Complaints
- Interpersonal Skills
- Documentation and Reporting
- Training and Mentoring
- Inventory Control
Timeline
Shift Lead Manager/Key Holder
Walgreens
05.2023 - Current
Front End Supervisor /MOD+
Ross Dress For Less
08.2021 - 01.2023
Sales Associate
Forever 21
01.2020 - 03.2020
Kids Club
World Gym Ingram Park
01.2020 - 03.2020
Sales Associate
Journeys
10.2019 - 12.2019
Amarillo College
Associate of Science from Psychology
San Antonio College
Some College (No Degree) from Sign Language Interpretation
Art Institute of San Antonio
Some College (No Degree) from Digital Media
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