Kassie Ledbetter
Flemington,NJ
Summary
Customer service professional with sharp focus on enhancing customer experiences and streamlining processes. Valued for fostering teamwork and driving results through adaptive strategies and effective communication. Known for problem-solving abilities and customer-centered approach.
Overview
6
6
years of professional experience
Work History
Customer Service Manager
Michaels Craft Store
02.2025 - 04.2025
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Conducted regular performance evaluations for team members, identifying areas for improvement and creating targeted action plans.
Store Manager
Journeys Kidz
05.2024 - 02.2025
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Sales Lead Keyholder
Walgreens
03.2023 - 05.2024
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Opened inventory boxes and restocked shelves.
- Completed store opening and closing procedures.
- Achieved sales targets consistently through product knowledge and persuasive communication skills.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
MOD Plus
Ross Dress for Less
08.2021 - 01.2023
- Increased overall productivity of the team through effective time management and prioritization of tasks.
- Developed strategies for managing high-traffic periods within the community by delegating tasks effectively among team members.
- Participated in ongoing professional development opportunities, enhancing skills and knowledge relevant to the mod team associate role.
- Monitored and replenished display inventory and restructured according to available stock.
Kids Club Supervisor
World Gym
12.2019 - 03.2020
- Registered and coordinated check-in and check-out of children and parents and watched and cared for children to promote safety.
- Maintained discipline with children and initiated positive reinforcement to control behavior.
- Organized and participated in recreational and educational activities such as games, drawing, crafts and reading to interact with children positively and age appropriately.
- Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent spreading of germs.
Sales Associate
Journeys Shoes
09.2019 - 12.2019
- Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Engaged with customers to build rapport and loyalty.
Education
Associate of Applied Science - Psychology
Amarillo College
Amarillo, TX05.2021
High School Diploma - undefined
Miami High School
Miami, Texas05.2019
Skills
- Training and mentoring
- Problem-solving
- Customer service
- Inventory Control
- Store Merchandising
- Operations
- Sales Analysis
- Goals and performance
- Product Merchandising
LANGUAGES
American Sign Language
Professional Working
Timeline
Customer Service Manager
Michaels Craft Store
02.2025 - 04.2025
Store Manager
Journeys Kidz
05.2024 - 02.2025
Sales Lead Keyholder
Walgreens
03.2023 - 05.2024
MOD Plus
Ross Dress for Less
08.2021 - 01.2023
Kids Club Supervisor
World Gym
12.2019 - 03.2020
Sales Associate
Journeys Shoes
09.2019 - 12.2019
High School Diploma - undefined
Miami High School
Associate of Applied Science - Psychology
Amarillo College
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