Kassie Queen
Johns Island,SC
Summary
Brings experience in behavioral health support, client advocacy, and healthcare administration. Coordinates referrals, documents concerns in health records, assists with crisis calls, and supports team goals through dependable communication and organized follow-through.
Overview
1
1
Certification
16
16
years of professional experience
Work History
Administrative Coordinator
MyNDSpace
Charleston, South Carolina
08.2025 - 10.2026
- Managed patient scheduling, registration, and front desk operations in healthcare office.
- Coordinated referrals with therapists, shelters, and social service partners
- Tracked referral request progress and resolved issues to maintain smooth processing.
- Documented client concerns in electronic health records and case notes
- Answered crisis calls, providing calm emotional support and active listening.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
AGM
Verde Martin
Charleston, SC
04.2024 - 08.2025
- Prioritized customer satisfaction.
- Demonstrated exceptional leadership abilities.
- Managed customer complaint resolution.
- Employee Training.
- Solution Focused.
CPSS Training
Favor Lowcountry
Charleston, SC
03.2023 - 04.2025
- Advocacy
- Mentoring and Education
- Recovery Support
- Ethical Responsibility
Medical Assistant
Center For Digestive Health
Troy, Michigan
10.2010 - 01.2015
- Scheduled appointments and managed patient communications effectively.
- Supported gastroenterology providers with patient intake and exam room preparation at digestive clinic.
- Coordinated procedure scheduling, referrals, and follow-up instructions for digestive care patients.
- Documented chart updates and encounter notes in electronic health records.
Education
CPSS Training
Favor Lowcountry
Charleston, SC04-2025
Skills
- Lived Experience
- Effective communication
- Problem solving
- Conflict resolution
- Analytical mindset
- Goal-oriented mindset
- Creative and resourceful
- Dependable and reliable
- Attention to detail
- Professionalism and etiquette
- Building connections
- Understanding Worldviews
- Crisis call handling
- Team collaboration
- Active listening
- Outreach services
- De-escalation techniques
- Multicultural competence
- Empathy development
- Boundary setting
Certification
CPSS, CPSS
Timeline
Administrative Coordinator
MyNDSpace
08.2025 - 10.2026
AGM
Verde Martin
04.2024 - 08.2025
CPSS Training
Favor Lowcountry
03.2023 - 04.2025
Medical Assistant
Center For Digestive Health
10.2010 - 01.2015
CPSS Training
Favor Lowcountry