Kassundra Heath
Dallas
Summary
Compassionate healthcare professional with over four years of direct patient care experience in a hospital setting. Skilled in patient care, vital signs monitoring, documentation, patient safety, and interdisciplinary collaboration. Current BSN student with CPR and BLS certifications, dedicated to delivering exceptional patient-centered care.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Sales Manager
DHB
Plano, TX
07.2024 - 06.2026
- Lead sales operations and develop strong customer relationships.
- Train and mentor team members to achieve performance goals.
- Analyze sales trends and implement process improvements.
- Resolve customer concerns while maintaining exceptional service standards.
Patient Care Technician
Hampton VA Medical Center
Hampton, VA
11.2020 - 07.2024
- Provided direct patient care and assisted with activities of daily living.
- Monitored and documented vital signs, intake/output, and patient conditions.
- Assisted nurses with admissions, discharges, transfers, and routine care.
- Maintained accurate documentation and HIPAA compliance.
- Supported patient safety, infection control, and quality care initiatives.
Patient Services & Scheduling Coordinator
Behl Orthodontics
Virginia Beach, VA
09.2021 - 03.2023
- Managed appointment scheduling and patient communications.
- Maintained confidential patient records and verified insurance benefits.
- Coordinated patient care and supported office operations.
Aviation Boatswain's Mate Equipment
U.S. Navy
10.2015 - 11.2020
- Supervised personnel and equipment operations in fast-paced environments.
- Trained team members and maintained compliance with safety standards.
- Demonstrated leadership, teamwork, and problem-solving skills.
Education
Bachelor of Science - Nursing
West Coast University
Richardson, TXSkills
- Direct Patient Care
- Vital Signs Monitoring
- Activities of Daily Living (ADLs)
- Patient Observation & Reporting
- Electronic Medical Records (EMR)
- HIPAA Compliance
- Infection Control
- Patient Safety
- Patient Transfers & Mobility Assistance
- Clinical Documentation
- Therapeutic Communication
- Team Collaboration
- Customer Service
- Leadership
- CPR
- BLS
Certification
- Basic Life Support (BLS)
- CPR Certified
Timeline
Sales Manager
DHB
07.2024 - 06.2026
Patient Services & Scheduling Coordinator
Behl Orthodontics
09.2021 - 03.2023
Patient Care Technician
Hampton VA Medical Center
11.2020 - 07.2024
Aviation Boatswain's Mate Equipment
U.S. Navy
10.2015 - 11.2020
Bachelor of Science - Nursing
West Coast University