Dedicated IT professional skilled in system architecture design and management. Expertise in Microsoft and Apple platforms while providing exceptional user support. Committed to improving processes and security posture through collaborative efforts.
Work History
IT Systems Engineer
2 Years 3 Months
Freestone Capital Management | 05.2024 - Current
Designed and managed system architecture aimed at maximizing operational efficiency and usability.
Facilitated cross-departmental collaboration to identify and address areas for improvement.
Served on the Information Security Committee to improve the firm's security posture.
Evaluated and integrated macOS into the firm's technology offerings to support diverse user needs.
Consultation Agent
1 Year 1 Month
Geek Squad - Best Buy | 05.2023 - 06.2024
Diagnosed and resolved hardware and software issues efficiently, enhancing operational workflow.
Collaborated with team members to streamline consultation processes, reducing service time.
Provided technical support for consumer electronics, ensuring customer satisfaction and product functionality.
Assisted in conducting product demonstrations, showcasing features to improve customer engagement.
Service Desk Technician
7 Months
Seitel Systems | 09.2023 - 04.2024
Managed ticketing system for tracking service requests and maintaining accurate documentation.
Provided technical support for hardware and software issues, ensuring timely resolution of user inquiries.
Collaborated with cross-functional teams to implement IT solutions and improve service delivery processes.
Trained users on software applications, enhancing overall operational efficiency and user satisfaction.
Education
Bachelor of Science - Cloud And Network Engineering
Western Governers University | 12.2027
High School Diploma
Hedgesville High School | Hedgesville | 05.2021
Skills
Infrastructure Management
Windows Server Management
System Architecture
macOS Administration
Technical Support
System Integrations
Certification
CompTIA Security+
CompTIA A+
Microsoft Certified: Azure Fundamentals
Timeline
IT Systems Engineer
Freestone Capital Management
05.2024 - CurrentRead More
Service Desk Technician
Seitel Systems
09.2023 - 04.2024Read More
Consultation Agent
Geek Squad - Best Buy
05.2023 - 06.2024Read More
Western Governers University
Bachelor of Science from Cloud And Network Engineering