Mihir Panse

• Filed patents for Hardware Inventory Tracking, Observability, and Mapping Automation, deployed across 35,000 Dell servers to improve scalability, compliance, and audit readiness.
• Filed patents for WindRVR Cluster Tracking, Monitoring, and Observability, enabling proactive Kubernetes cluster management across 35,000 servers, reducing downtime and improving resiliency.
• Designed and implemented automation for Dell/HP hardware health checks, firmware deployments, and full lifecycle management, improving operational efficiency and reducing manual workload by 70%.
• Developed Kubernetes cluster issue detection, monitoring, and automated remediation, reducing Mean Time to Recovery (MTTR) by 40%.
• Engineered VMware vSphere lifecycle management automations using GitLab CI/CD and PowerCLI, driving consistency, compliance, and reducing configuration drift across thousands of ESXi hosts.
• Administered and optimized 20,000+ servers using Ansible, PowerShell, and Python, delivering large-scale automation at enterprise level.
• Implemented Telco Cloud Automation strategies to maximize resource utilization, enhance scalability, and improve system performance.
• Deployed and managed Windows Certificate Authority (CA) and automated certificate lifecycle processes, reducing expired certificate incidents by 95% and enhancing enterprise-wide security posture.
• Executed secure Windows Active Directory deployments including GPO, OU, and Domain Controllers, strengthening identity and access management across global environments.
• Collaborated with AWS engineering teams to integrate cloud-native deployments with automated security group configurations, accelerating delivery timelines and strengthening compliance.
• Reduced manual operational workload by 50% through enterprise-wide automation initiatives.
• Improved cluster observability and telemetry, achieving near real-time monitoring across 35,000+ servers.
• Increased infrastructure compliance scores by automating patching, certificate rotations, and baseline configurations.

Designed tailored IT solutions to align with customer needs and boost satisfaction.

Developed robust software infrastructures, enhancing profitability and service quality.

Assessed IT security to ensure system reliability and uninterrupted availability.

Created web and proprietary software, facilitating vendor communication for business growth.

• Manage vCenter infrastructure to enhance system performance and reliability.
• Implement Telco Cloud Automation for optimized resource use and efficiency.
• Deploy and oversee Enterprise Certificate Authority for secure operations.
• Administer over 20,000 servers with Ansible automation for streamlined processes.
• Handle Kubernetes clusters and automate tasks for effective system management.
• Pioneer large-scale automation strategies using PowerShell and PowerCLI, driving operational excellence.
• Implement cutting-edge solutions for Telco Cloud Automation, maximizing resource allocation.

• Coordinating with customer scheduling maintenance downtimes, achieving SLA’s, improving team performance, achieving business goals by technical support, continuous improvement, researching new technologies, team building and growth.
• Achieved boost in the team performance by 20% by bringing down response times and improving efficiency and building team motivation while collecting feedback.
• Led engineering teams, streamlined ticket management, and coordinated maintenance schedules, resulting in improved SLAs and team efficiency.
• Implemented telemetry solutions and researched new technologies, driving continuous improvement and enhancing technical support capabilities.
• Fostered team growth through motivation initiatives, feedback collection, and performance optimization strategies.
• Conducted thorough audits of aging tickets, identifying bottlenecks and implementing targeted solutions to reduce response times.

Managed network security and connectivity for Mumbai and Japan offices, achieving 99.9% uptime.

Executed user onboarding and access control to optimize resource allocation.

Analyzed and resolved network vulnerabilities, enhancing security protocols.

Streamlined capacity planning and forecasting to improve operational efficiency.

Collaborated with data center team to enhance system performance and reliability.

Directed Active Directory management, ensuring precise user access control and security measures.

Developed forecasting models for proactive capacity planning, minimizing network downtime.

Optimized inter-office connectivity to boost system stability across multiple locations.