Kaston Stewart

Michelin Star Nominee 2024

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Passionate about learning and committed to continual improvement.
• Organized and detail-oriented with a strong work ethic.
• Manage and Run front of the house at Mercat Bistro

Lead Maître D' Michelin Star Nominee 2024

• Handled customer complaints effectively, resolving issues promptly to maintain brand reputation and garner positive reviews.
• Increased repeat business by creating personalized interactions with guests and recognizing loyal customers'' preferences.
• Maximized table turnover rate through effective floor plans and strategic server assignments.
• Coordinated special events such as weddings or corporate functions, ensuring flawless execution from planning to completion stages.
• Improved customer satisfaction by implementing efficient front-of-house operations and staff management techniques.

• Coordinated schedules and timelines for events.
• Performed face-to-face meetings to finalize contract for services and event details.
• Leveraged social media platforms to create buzz around events, driving awareness and interest among target audiences.
• Developed strong relationships with clients, fostering trust and rapport for ongoing business opportunities.
• Increased event attendance by developing strategic marketing campaigns and engaging promotional materials.

• Trained, coached and evaluated subordinates to raise performance to company standard.
• Created environment for guests to stimulate senses through personal services and amenities and followed up throughout meal to reinforce positive experience.
• Served as leader of FOH team by assigning duties, work stations and responsibilities.
• Spoke clearly and persuasively in positive or negative situations and responded well to questions.

• Adaptable and proficient in learning new concepts quickly and efficiently.
• Developed and maintained courteous and effective working relationships.
• Learned and adapted quickly to new technology and software applications.
• Proved successful working within tight deadlines and a fast-paced environment.
• Greeted guests, escorted to dining tables and provided menu and information about restaurant to encourage seamless flow of service.

• Call potential clients and introduce our new services
• Answer phones and make high volume of outbound calls per day
• Supply top notch candidates
• Specialize in providing high quality temporary/ temp to hire and direct placement candidates
• Knowledgeable in providing services for IT, accounting, finance, administrative, customer service, human resources, engineering, and oil and gas
• Source and track candidates
• Pre-screened candidates and scheduled interviews

• Manages and qualifies prospective residents by covering all criteria (asking questions, utilizing completed guest cards as well as immediately recording all phone calls and in a reporting system)
• Demonstrates community and apartment/model and applies product knowledge to clients’ needs by communicating the features and benefits; close to sale
• Monitors advertising effectiveness and gathers information about market competition in the area
• Participates in outreach marketing activities on a regular basis to obtain prospective residents

• Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
• Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
• Set positive tone for entire dining experience as first point of contact for incoming guests.
• Resolved customer complaints promptly and professionally to maintain positive reputation.
• Took reservations by phone and walk-in, keeping scheduling demands, and kitchen output in time to avoid overbooking.

• Handled cash and credit card transactions on a daily basis; responsible for sales transactions and keeping cash drawer balanced
• Assisted customers in togo order choices while providing customers with exceptional customer service in person as well as over the phone
• Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
• Answered customer questions about hours, seating, and menu information.
• My optimistic attitude and quality customer service resulted in continuous positive customer feed back