Kat Farrell
Winston-Salem,NC
Summary
Dynamic Lead Systems Operations Engineer at Wells Fargo with a proven track record in root cause analysis and cross-functional collaboration. Enhanced operational performance through Lean Six Sigma methodologies and mentored junior staff, fostering a culture of continuous improvement. Expert in troubleshooting complex issues while maintaining excellent communication and organizational skills.
Overview
22
22
years of professional experience
Work History
Lead Systems Operations Engineer
Wells Fargo
04.2003 - 08.2025
- Production support: resolve and facilitate complex technical issues for large scale application system, databases, network and mainframe systems.
- Root cause investigation: organize and facilitate meetings to identify gaps and preventative action.
- Led cross-functional teams to optimize operational processes, enhancing service delivery efficiency.
- Streamlined workflows using Lean Six Sigma methodologies, resulting in improved operational performance.
- Implemented quality assurance protocols to ensure compliance with regulatory standards and internal policies.
- Mentored junior engineers and staff, fostering a culture of continuous improvement and knowledge sharing.
- Analyzed system performance metrics to identify areas for enhancement and drive data-informed decisions.
- Conducted risk assessments and formulated contingency plans to mitigate potential disruptions in operations.
- Troubleshot complex issues under tight deadlines, prioritizing tasks effectively to minimize disruptions to ongoing operations.
- Provided independent technical reviews of operational procedures and plans to eliminate functional bottlenecks.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ07-2004
Skills
- Root cause analysis
- Production coordination
- Cross-functional collaboration
- Technical analysis
- Documentation processes
- Teamwork and collaboration
- Attention to detail
- Problem-solving abilities
- Multitasking
- Reliability
- Excellent communication
- Organizational skills
Timeline
Lead Systems Operations Engineer
Wells Fargo
04.2003 - 08.2025
Bachelor of Science - Information Technology
University of Phoenix