Jeanine Gaines
Charlotte,NC
Summary
Knowledgeable Senior Systems Operation Engineer brings expertise in project management and design. Understand the challenges of today's businesses in meeting industry demands with cost-effective strategies. Well-versed in trends in Information Technology.
Overview
34
34
years of professional experience
Work History
Senior Systems Operations Engineer
Wells Fargo
11.2019 - Current
- Oversaw the management and maintenance of the company's software applications.
- Coordinated engineering assignments for multiple simultaneous projects to fulfill prescribed project requirements.
- Analyze moderately complex operational support systems, application software, and system management tools to ensure the highest levels of systems and infrastructure availability
- Provided confidentiality of systems, and networks through planning analysis through reporting process, developed reports for reporting tool for management and business end users
- Adhere to policies and procedures to enhance systems security and vulnerabilities with integrity and confidentiality
- Advise business on implementation of policies and procedures of companies’ security policies to ensure secure implementation and safe transmission of files and updates to the network
- Identify software issues and coordinate resolution with users, app teams, and internal service groups
- Support technical gaps in the current technology process and recommend changes and usability to ensure Service Level Agreements can be supported
- Communicate production issues in a timely fashion to the line of business and end users.
Business Technology Consultant
New Faith Church (Part Time)
03.2013 - 01.2020
- Assessed the needs of the church offering customized solution packages that met customer expectations
- Provided optimal customer service through contract negotiation securing quality products and services
- Installed hardware and software providing training manuals for users
- Trained staff and users to use installed equipment and software effectively.
- Mentored junior team members to foster professional growth and promote knowledge sharing within the organization.
- Design solutions with ministry platform to deliver optimal path for key business initiatives.
- Implemented and maintained technology and software budget.
Computer Application Engineer
Fujifilm Manufacturing
01.2005 - 11.2019
- Support user applications coded in COBOL on a VMS operating system platform
- Responsible for implementing a comprehensive management plan for each project regularly updating stakeholders on project progress
- Compile analysis reports for the material management team and follow up on results
- Lead designer on web-based application system using PHP on MYSQL database
- Define configuration specifications and information technology requirements using a change management system.
- Guided team in layout modifications to improve functionality.
- Contributed ideas and suggestions in team meetings and delivered updates on deadlines, designs, and enhancements.
- Tested troubleshooting methods and documented resolutions for inclusion in knowledge base for support team use.
Military Police
United States Army
03.1990 - 08.1994
- Performed rescue functions in accidents, emergencies, and disasters by directing traffic and administering emergency medical aid.
- Actively participated in ongoing professional development opportunities to stay current on best practices within the field of law enforcement.
- Provided flight line security patrols to protect against incursion from unauthorized personnel and maintain the security of highly valuable aircraft with classified components and design elements.
- Maintained accurate records of arrests, citations, and other law enforcement actions for reporting purposes.
Education
Bachelor of Science - Computer Information System
Cameron University
Lawton, OK12.2001
Associate of Science - Computer Programming
Denmark Technical College
Denmark, SC12.1989
Skills
- Root Cause Analysis
- Critical Thinking
- Technical Troubleshooting
- Systems Development
- Leadership Development
- Technical Presentations
- Strategic Sourcing
- System Engineering
- Failure analysis and resolution
Databases
- SQL SERVER
- MYSQL
- Oracle
- RDMS
- POSTGRES
Platforms
- UNIX
- Linux
- Windows
- Azure cloud
- Informatica
- Tableau/power bi
Timeline
Senior Systems Operations Engineer
Wells Fargo
11.2019 - Current
Business Technology Consultant
New Faith Church (Part Time)
03.2013 - 01.2020
Computer Application Engineer
Fujifilm Manufacturing
01.2005 - 11.2019
Military Police
United States Army
03.1990 - 08.1994
Bachelor of Science - Computer Information System
Cameron University
Associate of Science - Computer Programming
Denmark Technical College