Kat Hoang-Perez
Summary
Dynamic retail management professional with extensive experience in operational management, team leadership, and customer service excellence. Proven ability to leverage strategic planning and problem-solving skills to enhance store efficiency and consistently achieve sales targets while upholding high standards in store presentation. Adept at utilizing financial and marketing expertise to make informed purchasing and merchandising decisions, fostering customer loyalty through proactive engagement and optimized policies. Collaborative leader committed to cultivating an empowering work culture, with a strong track record of building relationships across diverse stakeholders in fast-paced environments.
Overview
24
24
years of professional experience
Work History
Store Manager and Kiehl’s Content Creator
Kiehl’s since 1851
Torrance, CA
01.2021 - Current
- Del Amo Fashion Center
- Shops at Santa Anita- Kiehl's Global Legacy Award Winner
- Trained team members on product knowledge and customer service best practices to enhance sales.
- Monitored inventory levels and implemented stock replenishment strategies to minimize out-of-stock situations.
- Facilitated communication between corporate teams and store staff to streamline operational processes effectively.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Kiehl’s since 1851
Los Angeles, CA
01.2017 - 01.2021
- Westfield Century City
Assistant Store Manager
Kiehl’s since 1851
Manhattan Beach, CA
01.2015 - 01.2017
- Manhattan Village
Business Manager
Kiehl’s since 1851 Nordstrom
Redondo Beach, CA
01.2013 - 01.2015
- South Bay Galleria
Fine Fragrances Sales Specialist
Nordstrom
Los Angeles, CA
01.2006 - 01.2013
- Line Person for Chanel, Dior and EDP Brands Pacesetter and Certified Fragrance Sales Specialist
- The Grove
- South Bay Galleria
Artist
MAC Cosmetics
Los Angeles, CA
01.2002 - 01.2006
- Beverly Center
Office Manager
UCGL ProGene, Inc
Los Angeles, CA
01.2002 - 01.2005
- Payroll / Accounts Receivable / Accounts Payable / Purchasing
Education
Certification - Cosmetology
Cerritos College
Norwalk, CAHigh School Diploma - undefined
Santa Fe High School
Santa Fe Springs, CASkills
- Customer service
- Problem-solving
- Training and mentoring
- Inventory management
- POS systems
- Operations management
- Policies and procedures
- Employee scheduling
- Talent recruitment
- Marketing and promotions
- Strategic planning
- Report generation
Timeline
Store Manager and Kiehl’s Content Creator
Kiehl’s since 1851
01.2021 - Current
Assistant Store Manager
Kiehl’s since 1851
01.2017 - 01.2021
Assistant Store Manager
Kiehl’s since 1851
01.2015 - 01.2017
Business Manager
Kiehl’s since 1851 Nordstrom
01.2013 - 01.2015
Fine Fragrances Sales Specialist
Nordstrom
01.2006 - 01.2013
Artist
MAC Cosmetics
01.2002 - 01.2006
Office Manager
UCGL ProGene, Inc
01.2002 - 01.2005
High School Diploma - undefined
Santa Fe High School
Certification - Cosmetology
Cerritos College