Kat McCarthy

Wrote monthly schedules and managed timesheets and payroll for a team of upwards of ten employees.

Trained new hires on escape games, customer service, and work-related software.

Facilitated great customer experiences with exceptional customer service skills, ensuring returning guests and accommodation for every customer whenever possible.

Maintained working games by utilizing handy skills and light repair work with tools and power tools.

Handled daily sales goals by utilizing Microsoft excel spreadsheets, projected sales information, and past sales information.

Ran escape games for customers with confidence and skill by learning the games in and out and troubleshooting any and all problems that could come up.

Maintained a clean work place and office daily.

Delegated tasks to team and ensured everyone was getting their hours, breaks, and left satisfied after their shifts.

Ran cash and card transactions at the register.

Stocked product and planned where new product would be displayed.

Designed and executed display end caps with handmade signs and chalkboard.

Continually learned product knowledge on incoming products to better recommend them to our customers.

Maintained a clean work space.

Handled price changes weekly by adjusting price tags, making new signage, and handling inventory.

Built relationships with our regular customers to build good rapport and to uphold the values of the company and customer service.

Handled cash and card transactions at the register

Signed customers up for our rewards program with knowledge on the benefits and sharing them with the customers.

Maintained knowledge on sales and specials the company and region were running and informing customers as they entered the store.

Recommended merchandise and products to customers based on their wants and needs.

Assisted in display changes and merchadising changes according to planograms sent from upper management.

Tracked daily, weekly, and monthly sales goals based on previous sales and projected sales.

Delegated breaks and shifts for all other team members not in management.

Assisted in all management areas.

Handled nightly cash and check deposits and delivered to the bank routinely.

Cash and card transactions at the register.

Signed customers up for our rewards program and routinely hit goals regarding sign-ups.

Grew vast knowledge on music and movies to assist customers in finding recommendations and items from their wish lists.

Handled buy-backs and product trade-ins for customers.

Created displays for sales and promotions based on region standards.