Alyssa Quito
Tiverton
Summary
Results-driven General Manager with over 20 years of experience in restaurant operations. Expertise in staff training, inventory management, and maintaining high retention rates. Committed to delivering exceptional customer service and adapting to industry challenges. Highly motivated employee with a desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
25
25
years of professional experience
Work History
General Manager of Operations
Quito's Restaurant
Bristol
03.2001 - 11.2025
- Managed daily operations across multiple departments to ensure efficient restaurant workflow.
- Oversaw staff scheduling to optimize labor efficiency and coverage.
- Implemented inventory control systems to maintain stock levels and minimize waste.
- Developed training programs to enhance staff skills and service quality.
- Enforced health and safety regulations, ensuring compliance in all dining environments.
- Facilitated regular team meetings to address concerns and improve communication among staff.
- Analyzed customer feedback to refine menu offerings and elevate guest experience.
- Negotiated contracts with major vendors for essential goods and services, including Rhode Island Electric and Cox Communications.
Education
Food Handler Training Certificate - Food And Nutrition
360 Training
Austin, TX10-2023
Occupational Health And Safety
360 Training
Austin, TX10-2023
Some College (No Degree) - Elementary Education
Regis College
Weston, MASome College (No Degree) - Elementary Education
Salve Regina University
Newport, RISome College (No Degree) - Elementary Education
Bristol Community College
Fall River, MASkills
- Staff training
- Creating staffing tests, hiring documentation, recipe folders, and checklists
- Health compliance
- Customer experience
- Team leadership
- Issue resolution
- Time management
- Critical thinking
- Problem-solving
- Customer service
- Scheduling coordination
- Troubleshooting
- Personnel management
- Attention to detail
- Problem resolution
- Maintenance and repair
- Responsible for the general upkeep of all equipment, the building, furniture, and tools used by all areas of the restaurant
- Computer skills
- POS and Reservation Seating System multiple , with years of experience
Customer relations
- I have been involved in the customer retention aspect of our business long before Yelp, social media, and Google became as popular as they are today
- Good Telephone Etiquette
Leadership
- Low turnover rate, high retention rate in the restaurant industry, exceeding current and past standards Yearly, our turnover rate for BOH and FOH was always far better than other local restaurants of similar size and price point FOH long-timers account for 50-60% of our staff
- Excellent communication
- Friendly, positive attitude
- POS and Reservation Seating System multiple, with years of experience
Affiliations
Volunteer at Tiverton School Department
References
References available upon request.
Timeline
General Manager of Operations
Quito's Restaurant
03.2001 - 11.2025
Food Handler Training Certificate - Food And Nutrition
360 Training
Occupational Health And Safety
360 Training
Some College (No Degree) - Elementary Education
Regis College
Some College (No Degree) - Elementary Education
Salve Regina University
Some College (No Degree) - Elementary Education
Bristol Community College