Kat Mujica
Spanaway
Summary
Highly effective IT Support Analyst with 7+ years of experience in IT. Offering an array of skills in project management, application deployments, system maintenance, end-user support, and organizational support from an IT standpoint.
Overview
8
8
years of professional experience
Work History
IT Support Analyst III
Blue Origin LLC
2018.05 - Current
- Troubleshoot computers, printers, phones, and other devices through walk-ups, over the phone, or through an online ticketing system (JIRA)
- Install, configure, deploy, and remove computer hardware, software, and peripherals
- Create and manage Exchange Online permissions and mailboxes.
- Create and manage domain user accounts, Security Groups, and service accounts in Active Directory.
- Configure PCs and server equipment
- Maintain an inventory and perform audits of all IT servers and PCs
- MacOS, Linux, Windows 10; Microsoft Office, Adobe, McAfee, Cortex, Cisco AnyConnect, Global protect
- Knowledge of Windows Deployment Services and Microsoft SCCM.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Enhanced team collaboration by providing clear communication of complex findings through visualizations and reports.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Responded to customer requests for products, services, and company information.
- Sought ways to improve processes and services provided.
- Conducted regular quality assurance checks on interactions with customers to ensure agents were meeting established guidelines and standards for service excellence.
- Investigated and resolved customer inquiries and complaints quickly.
- Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
IT Support Analyst
Amazon, BFI4
2017.04 - 2018.05
- Performed Preventative Maintenance on Printers, Laptops, Desktops, Scanners, Thin Clients, and all IT-related equipment
- Performs CMs (Certified Maintenance) and executes all CMs as successful
- Provision Laptops, Desktops, Scanners, Thin Clients, Radios, Phones, Time Clocks (Kronos), printers (Zebra & HP), Bluetooth Scanners (Honeywell), Kindles, and Motorola Scanners such as MC32N0s
- Maintained and troubleshot AV Systems for wide-scale events
- Advanced Networking Troubleshooting.
IT Inventory Analyst
Amazon, BFI1
2015.10 - 2017.04
- Procured IT Equipment for Amazon Operations and the IT Department
- Provision Laptops, Desktops, Scanners, Thin Clients, Radios, Phones, Time Clocks (Kronos), printers (Zebra & HP), Bluetooth Scanners (Honeywell), Kindles, and Motorola Scanners such as MC32N0s
- Provision hardware with RAFTOS, SOTI, AirWatch, Ubuntu, Windows 7, and Windows 10
- Liquidated obsolete or damaged equipment.
Education
BA Business Administration - IT Management
Western Governors University
02.2025
Skills
- Project Management
- Power Pivot
- 5-S Implementation
- Customer Satisfaction
- Problem-solving
- Communication
Projects
5-S Implementation company-wide Print Server Migration Zebra device configuration Launch support
Timeline
IT Support Analyst III
Blue Origin LLC
2018.05 - Current
IT Support Analyst
Amazon, BFI4
2017.04 - 2018.05
IT Inventory Analyst
Amazon, BFI1
2015.10 - 2017.04
BA Business Administration - IT Management
Western Governors University
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