Kat Scott
Eagle Point,OR
Summary
Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.
Overview
16
16
years of professional experience
1
1
Certification
Work History
She's Gone Rogue Owner
Sangria Events
03.2024 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Consulted with customers to assess needs and propose optimal solutions.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Tasting Room Manager
ON OAK CELLARS
03.2021 - 03.2024
- Leads the daily activities of the Tasting Room to achieve revenue goals, club member growth and ensure the highest level of service
- Manages daily business functions including opening and closing procedures, cash accounting and reporting
- Responsible for staff hiring, orientation, continual training, development, supervision and performance evaluation
- Maintains an atmosphere of teamwork and team culture for positive employee relations
- Manages, coaches and helps to develop team members
- Maintains and updated tasting menus as needed
- Creates a monthly staffing work calendar
- Schedule staff meetings to communicate company news, sales, club and service goals
- Ensure that POS systems is up to date with current inventory
- Consistent presence as the on-floor manager
- Assists in development of luxury experiences and enhancing guest hospitality
- Maintains a clean and orderly tasting room
- Ensures all policies and procedures are being followed
- Lead by example to deliver exceptional customer service and motivate others to do the same
- Performs monthly and daily inventory reconciliation of wine, food and merchandise
- Tracks incentives goals and club memberships for Tasting Room staff
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
- Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
- Cultivated a positive work environment that fostered employee engagement, increased retention rates, and boosted overall team morale.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability.
Tasting Room Supervisor
Kriselle Cellars
06.2015 - 03.2021
- Managed and performed all general operations
- Planned, maintained, and organized the highest level of hospitality for all daily and bi-monthly events
- Proven ability to obtain higher sales rates and wine club sign-ups while providing concierge level of customer service
- Managed the wine club by project and monitored sales, managed and increased memberships
- Oversaw scheduling of tasting room staff, conducted ongoing training on wine and sales technique
- Oversaw payroll, and all daily opening and closing procedures and provide bookkeeping with documentation
- Monitored and tracked wine inventory
- In charge of all ordering of wine, housekeeping supplies, office supplies and kitchen food prep
- Set positive examples, possessed great coaching and counseling skills, and used goals to motivate
- Conducted regular staff meetings to review performance metrics, discuss areas for improvement, and share best practices.
- Enhanced customer experience by providing personalized wine tastings and educating visitors on wine profiles and pairings.
- Collaborated with winery team to plan and execute successful special events and promotions.
- Developed strong relationships with customers, resulting in repeat visits and positive word-of-mouth referrals.
- Maintained updated knowledge of industry trends by attending trade shows, conferences, workshops or seminars as needed.
General Manager and Bar Manager
Rogue River Lodge
09.2013 - 06.2015
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Implemented effective cost-saving measures to reduce overhead expenses without compromising quality or service.
Private Bartender and Bar Manager
Sundance Resort
01.2009 - 01.2012
- Worked side by side with Robert Redford and all private and charity events
- Managed all 3 Sundance Resort bars and all wedding events
- Scheduled staff and organized all training for all new bar employees
- Beer, wine, liquor inventory at all bars
- Very fast pace with a full calendar of events to juggle while providing award winning experiences for all guests to enjoy
Education
Bachelor of Science -
Oregon Institute of Technology
01.2005
Skills
- People skills
- Organization
- Time management
- Wine knowledge
- Event managing
- Teaching
- Leadership
- Creativity
- Professionalism
- Outgoing personality
- Business operations
- Customer relationship management
- Contract negotiation
- Inventory management
- Event planning
- Staff training
- POS systems
Certification
WSET Level 2 Sommelier
Timeline
She's Gone Rogue Owner
Sangria Events
03.2024 - Current
Tasting Room Manager
ON OAK CELLARS
03.2021 - 03.2024
Tasting Room Supervisor
Kriselle Cellars
06.2015 - 03.2021
General Manager and Bar Manager
Rogue River Lodge
09.2013 - 06.2015
Private Bartender and Bar Manager
Sundance Resort
01.2009 - 01.2012
Bachelor of Science -
Oregon Institute of Technology
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