Kat Snover
Oklahoma City,OK
Summary
As an accomplished leadership figure, with 5+ years of management through empathy, enthusiasm, and problem solving talents, I've consistently aided in surpassing comps, projections, and store goals. I take pride in my excellent customer relations aptitude and relationship building to make a positive difference in all areas of my work and leadership skills. I use initiative, confidence, and passion to positively impact crew and customer experience in order to drive my own personal and professional growth.
Overview
5
5
years of professional experience
Work History
Store Manager
Natural Grocers
Oklahoma City, OK
08.2025 - Current
- Manage daily store operations, ensuring compliance with company policies and procedures.
- Lead team training initiatives to ensure articulate and intentional customer service and product knowledge.
- Developed merchandising strategies to optimize product placement and increase sales.
- Analyzed sales trends to inform inventory management and ordering processes.
- Implemented operational improvements that increased efficiency in stock replenishment procedures.
- Oversees staff performance evaluations, providing constructive feedback for professional growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Assisted with hiring, training and mentoring all staff members.
- Coaches crew in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
- Managed financial aspects of store operations, including budget planning, expense tracking, and accurate record-keeping to maintain fiscal responsibility.
Assistant Store Manager
Natural Grocers
Fayetteville, AR
08.2024 - 07.2025
- Assured customers are greeted and served per company standards of World Class Customer Service and trained crew to be empowered to meet company standards.
- Demonstrates effective leadership by training crew in policy, safety, and operation standards, successfully motivating them toward high performance in their work, ultimately leading all crew to a financially successful store.
- Showing the highest level of respect and integrity in day-to-day interactions with employees, customers, vendors and outside contractors.
- Maintained store operations through appropriate scheduling, daily task assignment, and department manager meetings.
- Flexible to the needs of the store, assuring coverage and leadership visibility.
- Cultivated impactful and positive moral with communication, assistance, respect, and empowering all crew to the best of their abilities while setting all crew up for success.
- Partnered with department managers in cross-training crew to accomplish all necessary tasks and ensure adequate product knowledge to uphold the company's dedication to nutrition education.
Body Care Manager
Natural Grocers
Joplin, MO
03.2021 - 07.2024
- Managing inventory and reviewing sales data weekly to strategically maintain optimal stock levels, exceed department expectations, and anticipate customer needs.
- Cultivate meaningful rapport with fellow employees to boost company morale and engagement toward quarterly goals.
- Use industry expertise, sales strategies, customer service skills, and an analytical nature to resolve customer questions and concerns to see growth and customer retention.
- Staying informed on product, brand changes, and training while managing documented resources and activity logs.
- Exceed department projections consistently and contributed to significant growth of daily mix and taking initiative in promoting upcoming sales, events, and new products.
Education
Bachelor of Theology - New Testament
Ozark Christian College
Joplin, MO01.2019
Bachelor of Arts - Christian Ministry
Ozark Christian College
Joplin, MO01.2019
Skills
- PROFESSIONAL SKILLS Creative Solutions Social Perceptiveness Analytical thinking Presentation Skills Leadership Excellent Communication P&L Management Curriculum Writing Data driven Decision Making Project Management Strategic Planning Customer Service Flexibility Training De-escalation Sales
- TECHNICAL SKILLS SAP GK Portal Google Suite Microsoft Office OneDrive Dayforce ICIMS
Timeline
Store Manager
Natural Grocers
08.2025 - Current
Assistant Store Manager
Natural Grocers
08.2024 - 07.2025
Body Care Manager
Natural Grocers
03.2021 - 07.2024
Bachelor of Arts - Christian Ministry
Ozark Christian College
Bachelor of Theology - New Testament
Ozark Christian College