Kat Thomas
Dunkin' Donuts
Kent,UNITED STATES
1
Language
3
years of professional experience
I am energetic and collaborative, with passion for teamwork and customer satisfaction. I understand the importance of effective communication and problem-solving. I am committed to contributing positively and making a meaningful impact on team goals.
Work History
Team Member
7 Months- Delivered fast, friendly customer service while taking accurate orders and processing payments.
- Prepared coffee, espresso drinks, and food items according to Dunkin' quality standards.
- Maintained clean, organized workstations and followed food safety and sanitation procedures.
- Restocked supplies, ingredients, and packaged products to support uninterrupted service.
- Coordinated with team members to handle rush periods and keep service lines moving.
COORDINATOR
1 Year- Coordinated appointment scheduling and maintained accurate client bookings across busy salon operations.
- Managed front-desk check-in, phone inquiries, and customer service with prompt, professional communication.
- Balanced stylist schedules and salon flow to reduce wait times and improve daily coverage.
- Resolved client concerns quickly, supporting positive experiences and repeat visits.
Concessionist
2 Years 1 Month- Operated point-of-sale systems to process concession orders and maintain accurate cash handling.
- Delivered prompt customer service during high-volume events and resolved guest concerns professionally.
- Operated ticketing, concession, and POS systems to process guest transactions accurately.
- Greeted guests, answered questions, and resolved basic service issues with professionalism.
Education
Bachelor of Science - Journalism And Mass Communication
- Double major in JNL/Theatre Studies (Performance)
- The Mandy Jenkins Memorial Scholarship Scholarship Recipient
- 3.7 GPA
- Extracurricular Activities: Secretary - Curtain Call | Managing Editor - The Burr Magazine
Skills
Customer service
Clear communication
Teamwork and collaboration
Attention to detail
Problem-solving
Time management
Leadership qualities
Positive attitude
LANGUAGES
English (Native), French (Novice).
Timeline
Team Member
Dunkin' Donuts
04.2026 - CurrentRead More
COORDINATOR
Sport Clips
05.2025 - 05.2026Read More
Concessionist
Golden Star Theaters
06.2023 - 07.2025Read More
Kent State University At Kent
Bachelor of Science from Journalism And Mass Communication
Read More