Kataija Manley
United States
Summary
Results-oriented and adaptable professional seeking a fleet maintenance supervisor position with a forward-thinking company. Committed to upholding professionalism and trustworthiness, excelling in communication and thriving in a team environment. Over 4 years of experience in executing system upgrades, project management, process improvements, complex problem-solving, and troubleshooting. A creative professional who sees projects through from concept to completion. Additionally, brings 6 years of customer service expertise, resolving account and service issues for diverse clients. Known for detail-oriented leadership, excellent communication skills, and proficiency in executing maintenance programs, consistently exceeding operational goals. Highly organized and hardworking, dedicated to increasing support to meet growing demands while boosting overall morale and productivity. Experience in policy development and staff management procedures further enhances ability to serve as a Director of Social Services with strong research, grant writing, and communication skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Leasing Agent
Ramshaw Real Estate
Champaign, IL
01.2024 - Current
- Performed background, reference and credit checks as part of screening process of prospective tenants.
- Expedited the leasing process for prospective tenants by efficiently managing application paperwork and conducting background checks.
- Handled tenant communications by quickly responding to requests for maintenance and answering any questions or concerns.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Managed move-in process smoothly by coordinating schedules with new residents and ensuring all necessary documentation was completed accurately.
- Provided exceptional customer service when showing properties to prospects, leading to increased signed leases.
- Participated in property inspections to prepare for move-ins and move-outs.
Mortgage Loan Consultant
Newrez LLC
02.2023 - 12.2023
- Used the work order as a blueprint to remove, repair, and replace damaged components
- Daily fuel inspections, including preloading and quality control, were something I helped with
- Answered number of calls per a specific timeframe to help customers with their questions and concerns
- Managed Provided each customer with exceptional service by listening to their concerns and answering their questions
- Had professional interactions with customers, peers, and mortgage companies which aided in the development of clear communication and active listening skills
- Was in charge of originating, reviewing, processing, closing, and administering customer loan proposals
- Used sales force , Microsoft and outlook software to accurately enter data into a batch ticketing system.
Direct Support Professional Supervisor
Goldie Floberg
01.2020 - 02.2023
- Devised and implemented a number of novel policies and strategies to help clients achieve self-sufficiency
- Transported clients to customer locations
- Connected families with shelters, legal services, and educational opportunities
- Recruited, interviewed, and hired employees who possessed exceptional talent and contributed valuable skills to the team
- Was in charge of resolving disagreements and negotiating mutually beneficial agreements between parties
- Had an excellent attendance record and was always on time for work
- Placed a high value on punctuality and worked hard to maintain an excellent attendance record, consistently arriving at work ready to work right away
- Answered calls per to help customers parents with their questions and concerns
- Oversaw the quality assurance program, which included on-site assessments, internal audits, and customer surveys
- Coordinated individual referrals for community service, which included advocating for needs and overcoming roadblocks.
Healthcare Representative
State Collection Service
03.2018 - 01.2020
- On-site product demonstrations were conducted to highlight features, answer customer questions, and redirect customer concerns toward positive aspects
- Demonstrated product features to customers and discussed technical details to overcome objections and close sales
- Calculated total costs and profit requirements for customer sales to provide accurate pricing
- Built and nurtured strong relationships with customers in order to foster loyalty and increase customer satisfaction ratings by the %
- Helped patients understand how insurance works and how to calculate copays
- Serviced existing accounts on a regular basis to maximize revenue
- Managed projects in a timely and cost-effective
- Communicated with customers, management, and the sales team to better understand their needs and make recommendations
- Looked at patients' financial situations to figure out how much they could pay for services on a sliding scale
- Kept in touch with clients on a regular basis to assess overall satisfaction, resolve complaints, and promote new services
- Gathered patient information, such as demographics and medical histories, in order to properly record and document information.
Cashier/ customer service representative
Walmart Supercenter
04.2015 - 02.2018
- Kept customers happy by implementing forward-thinking strategies that focused on meeting their needs and resolving their concerns
- Evaluated technical problems using the company's troubleshooting resolution tree while leveraging my personal expertise to find appropriate solutions
- Kept revenue streams alive by employing strong communication and negotiation skills and, as a last resort, offering refunds to keep customers happy
- Answered customer calls promptly to avoid long wait times on hold
- Copied, logged, and scanned supporting documents before filing everything in the client's files
- Gave customers Product or Service recommendations after thoroughly explaining the details
- Customer requests for products, services, and company information were handled by me
- Customer questions about available merchandise, sales, current prices, and upcoming company changes were answered by me
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Am in charge of issuing receipts, refunds, change, and tickets
- Am in charge of taking orders from customers
- Helping people live healthier lives by promoting and selling natural/organic foods and wellness products
- Used Microsoft Excel to develop inventory tracking spreadsheets
- Resolved product issue through consumer testing
- Formally honored by the Investment Banking Institute for professional acumen
- Documented and resolved Issues or concerns
- Met monthly sales goals for months straight
- Contributed to a 100% drop in shoplifting through increased awareness and intervention measures
- Documentation: Wrote and edited documents to keep staff informed on policies and procedures
- Vitals Testing: Measured average of 30 patients' weight, height, body temperature, pulse rate and blood pressure daily
- Nursing Supervision: Supervised ancillary staff of 10 on-call nurses
- Resolved product issue through consumer testing
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Warehouse Packer
Amazon Air - Chicago/Rockford
07.2016 - 12.2017
- Checked them for damage or other issues before packing products into boxes
- Carefully packed and loaded boxes into vehicles to avoid damage
- Built and wrapped pallets to ensure shipment with freight carriers
- Alternated goods in inventory by following the 'first in, first out' approach to keep shelves organized and properly stocked
- Used protective equipment such as moving pads and plastic wrap to avoid product damage
- Separated all of the debris and packaging from the boxes for recycling or disposal
- Shipped materials and assisted with boxing, packing, labeling, and document preparation
- Reduced packaging time by designing a streamlined organization system for items in the warehouse
- Kept the warehouse clean and organized to maximize team efficiency and productivity
- Kept well-stocked cashier lanes and store shelves to promote strong sales
- Checked inbound and outbound shipments for accuracy and to avoid mistakes
- Stocked merchandise, clearly labeling items, arranging them by size or color, and putting together attractive displays
Education
Some college (No degree) - Nursing Practice
Rockford Career College
High School - Studied Nursing & Business
Guilford High School
01.2020
Skills
- First Aid/CPR
- Quick learner
- Excellent communication
- Debt Settlement
- Customer service
- Multi-Task Management
- Problem resolution
- Excellent with kids
- Heavy lifting
- Customer needs assessment
- Supervision
- Financial records and processing
- Change Management
- Time management skills
- Team management
- Credit and collections
- Customer satisfaction
- Positive learning process
- Computer literate
- Data Management
- Data analysis
- Credit card processing
- Sale expertise
- Computer proficient
- Professional telephone demeanor
- Risk management processes and analysis
- Care plan assessment
- Indirect Patient Care
- Direct patient care
- Process improvement
- Medical office administration
- Medication administration
- Patient Assessments
- Basic math
- Computer usage
Certification
- Salesforce
- First Aid/CPR Certified
Timeline
Leasing Agent
Ramshaw Real Estate
01.2024 - Current
Mortgage Loan Consultant
Newrez LLC
02.2023 - 12.2023
Direct Support Professional Supervisor
Goldie Floberg
01.2020 - 02.2023
Healthcare Representative
State Collection Service
03.2018 - 01.2020
Warehouse Packer
Amazon Air - Chicago/Rockford
07.2016 - 12.2017
Cashier/ customer service representative
Walmart Supercenter
04.2015 - 02.2018
Some college (No degree) - Nursing Practice
Rockford Career College
High School - Studied Nursing & Business
Guilford High School