Kataija Manley
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
9
9
years of professional experience
Work History
Loan Verification Specialist
Carvana
Tempe
06.2024 - 03.2025
- Reviewed credit reports to ensure that the applicant met the minimum requirements of the lender.
- Verified loan documents for accuracy and completeness, ensuring compliance with applicable federal regulations.
- Identified potential fraud cases by looking at discrepancies in customer data and making appropriate referrals when necessary.
- Helped customers make decisions about loans and lines of credit based on availability, terms and benefits.
- Approved or denied loan applications and explained reasoning behind decisions.
Leasing Agent
Ramshaw Real Estate
Champaign
11.2023 - 05.2024
- Performed administrative duties such as filing paperwork and updating databases.
- Processed applications by conducting background checks and verifying references.
- Inspected vacant units and ensured they were ready for showings.
- Conducted periodic inspections of units to ensure compliance with lease terms.
- Greeted prospective tenants, answered questions, and provided tours of the property.
Mortgage Loan Officer
Shellpoint Mortgage Servicing
Tempe
02.2022 - 09.2023
- Provided guidance on various types of mortgages such as FHA loans, VA loans, conventional loans.
- Analyzed financial data obtained from customers including income, assets and liabilities to determine loan feasibility.
- Developed relationships with real estate agents, builders and other referral sources in order to generate business leads.
- Prepared loan documents such as commitment letters, closing statements, promissory notes and deed of trust.
- Collected and verified financial information from applicants.
Direct Support Professional
Goldie Floberg
Rockton
04.2019 - 01.2022
- Monitored individuals' behaviors, documented observations, reported any changes or concerns to supervisor.
- Assisted individuals with daily living activities such as bathing, dressing, and grooming.
- Provided assistance to individuals with daily activities such as personal care, meal preparation and medication reminders.
- Reported changes in client condition to administrators, facilitating nursing intervention.
- Monitored health and well-being of clients and reported significant health changes.
Healthcare Customer Service Representative
State Collection Service
South Beloit
06.2018 - 03.2019
- Provided customer service by answering inquiries, resolving complaints, and providing general information to clients regarding healthcare services.
- Ensured that proper follow up was completed after each interaction with a customer.
- Provided excellent customer service by responding to inquiries in a timely and professional manner.
- Monitored the progress of unpaid claims and followed up as needed.
- Processed insurance claims electronically using approved software applications.
Customer Service Cashier
Walmart
Rockford
08.2016 - 03.2018
- Operated cash registers to process payments for goods and services.
- Processed credit card transactions accurately and efficiently.
- Provided excellent customer service by helping customers locate items they were looking for.
- Answered incoming phone calls from customers regarding product availability or store locations.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
- Adhered to company policies concerning returns, exchanges, and refunds, including proper documentation completion.
Education
Associate of Science -
Rock Valley College
Rockford, IL10-2022
High School Diploma -
Guilford High School
Rockford, IL06-2020
Skills
- Loan document verification
- Credit report analysis
- Fraud detection
- Regulatory compliance
- Financial analysis
- Customer relationship management
- Problem solving
- Document verification
- Loan processing
- Data entry
- Medication administration
- Patient monitoring
- Customer service
- Basic medical procedures
- Conflict resolution
- Banking
- Multitasking
- Active listening and learning
Accomplishments
- leadership
- very efficient and accurate
- perfect attendance
Timeline
Loan Verification Specialist
Carvana
06.2024 - 03.2025
Leasing Agent
Ramshaw Real Estate
11.2023 - 05.2024
Mortgage Loan Officer
Shellpoint Mortgage Servicing
02.2022 - 09.2023
Direct Support Professional
Goldie Floberg
04.2019 - 01.2022
Healthcare Customer Service Representative
State Collection Service
06.2018 - 03.2019
Customer Service Cashier
Walmart
08.2016 - 03.2018
Associate of Science -
Rock Valley College
High School Diploma -
Guilford High School
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