Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Veronica Toles

Houston,United States

Summary

Highly skilled Sr Loan Processor, Loss Mitigation , Jr Underwriter, HUD Counselor, Loan Officer, with expertise in data accuracy and security. Hardworking professional with over 10 years of assisting clients, scheduling payments and reviewing credit histories. Knowledgeable in all credit procedures. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

11
11
years of professional experience

Work History

Loan Verification Specialist

Happy Money
07.2022 - 04.2023
  • Enhanced loan approval rates by meticulously reviewing and verifying applicant information.
  • Reduced processing time for loan applications through diligent documentation and efficient communication with relevant parties.
  • Increased customer satisfaction by providing timely updates on the status of their loan application and addressing any concerns or queries.
  • Collaborated with underwriters to ensure accurate assessment of risk in each loan application, leading to better decision making.
  • Provided feedback to improve internal processes based on personal experiences, actively participating in team meetings and discussions.
  • Assisted customers with completing loan applications and other paperwork.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Streamlined the verification process through regular audits, identifying areas for improvement and making recommendations accordingly.
  • Leveraged strong organizational skills to manage multiple loan applications simultaneously, prioritizing tasks effectively to meet deadlines.
  • Strengthened relationships with external partners like credit bureaus and employers by adhering to professional standards during verification procedures.

Senior Mortgage Loan Processor

AAG/American Advisor Group
08.2021 - 07.2022
  • Enhanced loan processing efficiency by streamlining documentation and verification procedures.
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
  • Maintained a high level of accuracy in data entry, ensuring all loan applications were processed without errors.
  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
  • Managed a large pipeline of loans, prioritizing tasks to ensure deadlines were met consistently.
  • Ensured compliance with industry regulations by staying up-to-date on changes in policies and guidelines related to mortgage lending.
  • Developed strong relationships with clients, earning repeat business through exceptional service and support during the loan process.
  • Increased productivity by implementing time-saving strategies such as standardized checklists and document templates.
  • Contributed to the growth of the department by providing valuable input on ways to improve processes and client relationships.
  • Played an instrumental role in reducing errors through thorough review processes and attention to detail in reviewing applicant information.
  • Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
  • Handled any conditions sent from underwriting departments.
  • Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
  • Set up and completed loan submission packages.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Communicated with originator and applicant concerning progress of loan file.
  • Worked with customers in person and via telephone to answer questions, process transactions, and resolve issues.
  • Prepared file for final clear-to-close by branch management.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
  • Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
  • Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
  • Prepared loan documents and explained terms to clarify loan conditions and requirements with applicants.
  • Affirmed loan document accuracy to protect lenders from potential fraud.
  • Provided professional advice on loan applications by interviewing applicants, reviewing applications and verifying information gathered.
  • Tracked loan status and updated applicant information to inform lenders of changes to applicants' financial situation.

Senior Mortgage Loan Processor

Sourcepoint/NewRez
05.2019 - 08.2021
  • Responsible for preparing application package to be sent to the member within regulatory required time frames
  • When responsible, submitting all or a portion of packages to underwriting prior to delivery with ongoing improvement in underwriting submissions
  • Orders and tracks all required documentation to assure processing timeframes are being met and updates system, calendars and front of loan file with status
  • Work with the customer, client and closing agent to resolve questions and /or problems immediately upon inquiry or receipt of documentation from the customer
  • Provide excellent customer service to Internal and External clients
  • Ensures customer service surveys are maintained to client's minimum score
  • Submits fully processed files through automated underwriting system and submits to Underwriting Department for decision if required
  • Resolves issues and shows ongoing improvement in reducing issues identified by Underwriter
  • Verifies product, rate and point structure according to client specifications
  • Prepares, ensures the accuracy and timely delivery of commitment letters
  • Redisclose ensuring accuracy and timely delivery as needed
  • Review appraisals, titles, and purchase and sales contracts as received, submits them to underwriter, if necessary, makes all required calls, system updates and orders any addendums required related to the review
  • Track all required documentation to assure processing timeframes are being met and updates system with statuses
  • Review loan for clear to close items and confirms the file is being submitted to the closing department accurately
  • Clears all underwriting conditions working with customer and outside vendors
  • Assures loans are moved to the appropriate stages and documents are delivered to the Closing Department withing client's required time frames excluding delays outside of ISGN's control
  • Completes customer member feedback calls on service provided to ensure that our service is to the client's requirements
  • Review and monitor pipeline reports on a daily and weekly basis, acting accordingly.

LOAN PROCESSOR, HUD COUNSELOR, JR UNDERWRITER

NACA
05.2017 - 04.2019
  • Provide a clear direction for a path towards their homeownership goals and improve their financial management skills.
  • Utilize NACA-Lynx to accurately complete documentation and data entry for efficient and paperless NACA Qualification and mortgage processing.
  • Document files with written narratives and identify action items for the Member to complete after each counseling session.
  • Review payment history, income, liabilities, assets, and other criteria to determine eligibility for the program, readiness for home ownership and mortgage payment affordability.
  • Develop a realistic monthly budget and address budget issues. This includes calculating a monthly cash flow surplus to establish a Member’s long term affordable mortgage payment.
  • Work with Members for as long as it takes to resolve payment history issues, to reduce debt and/or adjust expenses as needed to meet their purchase goals.
  • Define a plan to save the minimum required funds to make the home purchase.
  • Determine a maximum affordable mortgage payment and define a path to achieve Member’s homeownership purchase price/goal.
  • Examine and process documents and address issues as needed.
  • Address NACA Qualification conditions (if any) within 48 hours.
  • Provide information on alternative mortgage products and options for the Member to make a well-informed home purchase and mortgage decision.
  • Assist Members to purchase within their affordability and eligibility.
  • Maintain communication during the Member’s housing search to address any changes to the criteria used for their NACA Qualification.
  • Review and process Member’s application for NACA Credit Access to ensure the Member and the property adhere to NACA’s criteria.
  • Assist in submitting the Member’s mortgage application.
  • Address lender conditions.
  • Assist the Member through closing to facilitate the mortgage process.
  • Determined and documented loan conditions and communicated requirements and decisions.
  • Evaluated loan applications for affordability and conformance with underwriting guidelines.

SENIOR MORTGAGE LOAN PROCESSOR

Wells Fargo
04.2016 - 04.2017
  • Conduct Welcome Call within 2 business days of file receipt
  • Communicate with customer and HMC/PMB banker as needed
  • Communicate Initial decision within 24 hours of decision entered in system
  • Submit loan file to Underwriter for Initial, Final Recon/Risk
  • Proactively manage pipeline loans (rate lock expirations, customer expected closing dates)
  • Reduced turnaround time for mortgage approvals through effective communication with underwriters and loan officers.
  • Collaborated with team members to meet monthly targets, contributing to the overall success of the department.
  • Exceeded customer satisfaction ratings by providing timely updates on loan statuses and addressing concerns promptly.
  • Adapted quickly to changing market conditions, effectively adjusting workflow priorities based on fluctuating application volumes or regulatory shifts.
  • Handled any conditions sent from underwriting departments.
  • Reviewed financial statements and contacted institutions and customers to clarify details.
  • Set up and completed loan submission packages.
  • Analyzed borrower credit reports and income statements to verify accuracy.
  • Verified credit histories, personal references and employment backgrounds for each applicant.
  • Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.

SENIOR MORTGAGE PROCESSOR

Citibank
01.2014 - 04.2016
  • Analyze borrower documentation to determine eligibility through various methods including income calculation and debt ratios and ensures compliance with client and investor guidelines, knowledge of consumer regulation
  • Analyze credit bureau reports to support analysis of underwriting components ensuring that appropriate figures are recorded in the client's proprietary systems including those classified as systems of record
  • Interact with investors to verify adherence to specific guidelines as needed
  • Review final offers to determine final qualification prior to closing
  • Communicate with loan applicant throughout loan application process which includes walking them through disclosures, collecting documents, and answering all questions regarding loan application process
  • Review guidelines, memos manuals; absorb and comprehend information; incorporate changing guidelines into everyday work (, FHA, ECOA, UDAAP, CFPB, HUD)
  • Decision credit applications within established guidelines and credit authority evaluating such factors as debt-to- income ratios, credit reporting, employment, income, collateral, payment to-income, term, etc., to determine capability and capacity of applicant(s)
  • Resolved conflicts and negotiated agreements between parties in order to reach win-win solutions to disagreements and clarify misunderstandings
  • Improved team productivity through effective communication and collaboration among colleagues.
  • Managed a high-volume pipeline of loans, prioritizing tasks for optimal efficiency and client satisfaction.
  • Played an instrumental role in achieving company goals through consistent achievement of individual targets.
  • Received on-going, comprehensive training on home loan products and mortgage process.
  • Readied Truth-in-Lending Disclosures for loan applicants, delivering important information about loan APR and repayment terms.
  • Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
  • Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
  • Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.

Loss Mitigation Specialist

CORELOGIC-BANK OF AMERICA
01.2012 - 12.2013
  • Reduced delinquency rates by implementing effective loss mitigation strategies and closely monitoring portfolio performance.
  • Improved client satisfaction levels by providing prompt and efficient assistance in resolving financial challenges.
  • Conducted comprehensive loan reviews, identifying opportunities for modifications and alternative repayment plans.
  • Collaborated with cross-functional teams to develop and implement new loss mitigation processes, enhancing operational efficiency.
  • Managed a high-volume caseload of at-risk borrowers, successfully negotiating mutually beneficial repayment solutions.
  • Coordinated foreclosure prevention efforts, facilitating timely communication between borrowers, lenders, and legal counsel.
  • Achieved successful loan modifications through diligent analysis of borrower financial information and negotiation with lenders.
  • Mitigated potential losses by proactively identifying early warning signs of borrower distress and initiating appropriate interventions.
  • Streamlined the loss mitigation application process for clients, resulting in increased efficiency and better outcomes for both borrowers and lenders.
  • Maintained strong relationships with external partners such as attorneys, real estate agents, and mortgage servicers to facilitate seamless cooperation during the loss mitigation process.
  • Reached out to borrowers to discuss current status and loan workout options.
  • Helped customers navigate options to maintain homeownership.
  • Checked property valuations to assess foreclosure feasibility.
  • Assessed clients' financial data to determine loan suitability.
  • Discussed property liquidation options with customers.
  • Analyzed credit, income, compliance, title documents, and appraisals during underwriting process.
  • Controlled loss by assessing risk, conducting system analysis, and recommending policy solutions.
  • Provided reinstatement and payoff quotes to clients.
  • Assisted with short sales and deed in lieu processes.
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Explained legal aspects of loan to borrower, as well as payment terms and clauses.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Collaborated with and facilitated communications between borrowers and lenders to obtain ideal loans for home purchases.
  • Reviewed applications for insurance coverage and reports from loss control specialists to determine risks.
  • Evaluated loan requests and documents to verify accuracy and completeness.
  • Monitored pipelines to track and log status of loans.
  • Negotiated loan terms and conditions with customers to secure best deal.
  • Approved loan applications based on customer creditworthiness and provided detailed financial advice.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Proactively identified solutions for customers experiencing credit issues.
  • Arrange for contractual services relating to property inspectors, appraisers, real estate agents, etc., who may be involved in the inspection or evaluation of the property
  • Assisted customers with completing loan applications and other paperwork.
  • Obtained copies of applicants' credit histories and reviewed paperwork to determine feasibility of granting loans.
  • Established plans and payoffs for customers' loans, prioritizing control of overall costs.
  • Processed loan applications and monitored progress from start to finish.

Education

Associate of Applied Science - Paralegal Studies

HCC
Houston, TX
07.2016

Skills

  • Loan Processing
  • Data Entry
  • Organizational Skills
  • Multitasking Abilities
  • Document analysis
  • Time management abilities
  • NMLS Registration
  • Self Motivation
  • Analytical Thinking
  • Excellent Communication
  • Customer service-focused
  • Microsoft Office
  • Analytical and Critical Thinking
  • Teamwork and Collaboration
  • Application verification
  • Written Communication
  • Document Verification
  • Loan Origination
  • Banking knowledge
  • Financial History Analysis
  • Customer Relations
  • Credit History Review
  • Attention to Detail
  • Complaint Handling
  • Client Counseling
  • Problem-solving abilities
  • Task Prioritization
  • Decision-Making

Additional Information

CRM, Salesforce, CLS, Encompass, CORE, LYNX, LOS, Outlook, Black Knight, LP, DU (Desktop Underwriter), DOS, Hogan, Share Point, Magic, LPM, Epic, X Docs, Jira, Work Number, Reverse Vision, Quantum Reverse, Lend Force, Microsoft Word, PowerPoint, Excel, Powerpoint

Timeline

Loan Verification Specialist

Happy Money
07.2022 - 04.2023

Senior Mortgage Loan Processor

AAG/American Advisor Group
08.2021 - 07.2022

Senior Mortgage Loan Processor

Sourcepoint/NewRez
05.2019 - 08.2021

LOAN PROCESSOR, HUD COUNSELOR, JR UNDERWRITER

NACA
05.2017 - 04.2019

SENIOR MORTGAGE LOAN PROCESSOR

Wells Fargo
04.2016 - 04.2017

SENIOR MORTGAGE PROCESSOR

Citibank
01.2014 - 04.2016

Loss Mitigation Specialist

CORELOGIC-BANK OF AMERICA
01.2012 - 12.2013

Associate of Applied Science - Paralegal Studies

HCC

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Veronica Toles