Katalin Trencsanyi
Budapest
Summary
Dynamic hospitality professional with diverse experience in food and beverage operations and front desk management, dedicated to enhancing guest satisfaction and operational efficiency. Proficient in customer service, reservation management, and team collaboration, consistently resolving inquiries and ensuring a welcoming environment. Committed to leveraging skills to create memorable dining experiences and uphold high standards in fast-paced settings.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
John's Island Club
10.2025 - Current
- Provided exceptional customer service in high-volume dining environments.
- Resolved guest complaints promptly, enhancing overall satisfaction and retention.
- Maintained cleanliness and organization of dining areas, adhering to health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Delivered exceptional service even under high-pressure situations, maintaining the highest standards of professionalism.
Front Desk Agent
Danubius Marina Hotel
04.2025 - 10.2025
- Managed guest check-in and check-out processes efficiently, ensuring smooth arrival and departure experiences.
- Handled guest inquiries and concerns promptly, enhancing customer satisfaction and loyalty.
- Coordinated room assignments and special requests to optimize occupancy rates and guest comfort.
- Collaborated with housekeeping to maintain cleanliness standards and timely room availability.
- Utilized property management system for accurate booking management and billing processes.
Food and Beverage Attendant
Omni Mount Washington Hotel
03.2024 - 03.2025
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Operated cash register, credit card machine, and other electronic equipment accurately and efficiently
- Demonstrated excellent customer service skills to ensure all guests had an enjoyable dining experience
- Prepared tables for guests prior to their arrival, including setting up table linens and silverware
- Hosting during peak period (foliage), handling daily 700-900 guests
- Lunch and dinner serving, familiar with the american dining culture
- Familiar with in room dining service
- Coffee shop barista
Front Desk Agent
The Amberlyn Suite Hotel, Budapest
10.2023 - 03.2024
- Managed the front desk operations, ensuring that all inquiries were addressed in a timely and efficient manner
- Monitored and maintained the lobby area and front desk to ensure a clean, safe, and pleasant environment for guests and staff
- Trained new employees on front-desk operations and procedures
Front Desk Agent
Omni Mount Washington Resort
07.2022 - 06.2023
- Successfully processed guest check-ins and check-outs while maintaining accurate records.
- Handled guest inquiries and concerns with professionalism and care.
Central Reservation Agent
Danubius Hotels, Budapest
07.2021 - 06.2022
- As a reservation agent, the primary responsibility involved managing reservations for nine hotels across Budapest and the countryside.
- Streamlined the reservation process across multiple platforms, enhancing overall efficiency.
- Provided exceptional service to loyalty members and travel agencies.
- Maintained meticulous records of bookings and cancellations.
- Resolved customer inquiries promptly to ensure satisfaction.
Education
Master - Marketing
Budapest Metropolitan University
Budapest12.2022
Economist - Tourism and Catering
Budapest Business School
Budapest, HU12.2020
Skills
- Customer Service
- Reservation Management
- Interpersonal Skills
- Team Collaboration
- Attention to Detail
- Communication Skills
- OPERA PMS, MICROS
- Reliability and punctuality
- Adaptability under pressure
- Opentable
Languages
Hungarian
English
Timeline
Food and Beverage Attendant
John's Island Club
10.2025 - Current
Front Desk Agent
Danubius Marina Hotel
04.2025 - 10.2025
Food and Beverage Attendant
Omni Mount Washington Hotel
03.2024 - 03.2025
Front Desk Agent
The Amberlyn Suite Hotel, Budapest
10.2023 - 03.2024
Front Desk Agent
Omni Mount Washington Resort
07.2022 - 06.2023
Central Reservation Agent
Danubius Hotels, Budapest
07.2021 - 06.2022
Master - Marketing
Budapest Metropolitan University
Economist - Tourism and Catering
Budapest Business School