Katalina Diaz
Houston,TX
Summary
Student in Global Hospitality and Leadership with customer service, guest relations, and event coordination experience. Known for clear communication, teamwork, and a strong focus on positive guest experiences.
Overview
4
4
years of professional experience
Work History
Team Member
Chick Fill A
San Antonio, Texas
11.2025 - 08.2026
- Trained new team members, resolved workflow issues, and developed strategies to enhance order accuracy while maintaining quick service.
- Delivered exceptional customer service in a fast-paced environment, ensuring accuracy and efficiency.
- Collaborated with the team to enhance daily operations and elevate guest experience.
Conrad Hilton Ambassador
University of Houston
Houston, Texas
09.2026 - Current
- Guided prospective students through admissions process, campus tours, and resource navigation to support informed decision-making.
- Addressed inquiries about enrollment, student life, and university services, facilitating prospective students' understanding of offerings.
- Represented University of Houston at campus events, enhancing visibility and engagement.
Volunteer
Fashion show event planner
San Antonio, Texas
08.2024 - 05.2025
- Co founded and organized the first ever student fashion show event, creating a new campus event and experience for students.
- Collaborated with a team of four students to plan and execute event from concept to completion, enhancing student engagement.
- Coordinated event logistics, managing scheduling, participant communication, and runway organization to ensure smooth event flow.
- Created welcoming and engaging experience for attendees while upholding professional atmosphere.
Volunteer
Faith formation Teacher
San Antonio, Texas
08.2022 - 05.2026
- Supported faith formation classes for children and youth.
- Prepared lesson materials for weekly religious education.
- Collaborated with volunteers to foster a supportive atmosphere during events.
- Provided support and assistance to community members.
Education
Global Hospitality And Leadership
University of Houston
Houston, TX05-2030
High School Diploma -
John M Harlan High School
San Antonio, TX05-2026
Skills
- Customer service
- Hospitality operations
- Event coordination
- Guest relations
- Employee training
- Communication
- Teamwork and collaboration
Affiliations
- CMAA Houston Chapter
- Conrad N. Hilton ambassador, Houston, TX
- Volunteer, Spina Bifida-San Antonio, TX
- Volunteer, Galveston Bay Foundation-Galveston, TX
- Volunteer, Student Council- San Antonio, TX
- Volunteer, Food bank- San Antonio, TX
- Delta Zeta Sorority, Houston, TX
Timeline
Conrad Hilton Ambassador
University of Houston
09.2026 - Current
Team Member
Chick Fill A
11.2025 - 08.2026
Volunteer
Fashion show event planner
08.2024 - 05.2025
Volunteer
Faith formation Teacher
08.2022 - 05.2026
Global Hospitality And Leadership
University of Houston
High School Diploma -
John M Harlan High School