Katanga Curry
Macon,United States
Summary
Versatile professional with a proven track record at GEICO, adept in claims investigation and fostering client loyalty through empathetic communication. Demonstrated ability to enhance efficiency and reduce processing times by over 20%, leveraging skills in glass repair and Microsoft Office. Excels in dynamic environments, showcasing adaptability and a commitment to quality.
Overview
14
14
years of professional experience
Work History
Glass Claims Representative
GEICO
Macon, GA
01.2021 - 10.2024
- Educated customers about preventive measures they can take against future glass damage incidents.
- Collaborated with repair shops for accurate estimates, ensuring cost-effective solutions for both the company and clients.
- Improved internal processes by consistently providing feedback on ways to enhance efficiency within the Glass Claims department.
- Reduced claim processing time by effectively managing a high volume of daily claims.
- Implemented quality control measures by reviewing closed claims for accuracy in settlements and payments.
- Developed strong relationships with clients through clear communication and empathetic listening, fostering long-term loyalty.
Emergency Roadside Dispatcher
GEICO
Macon, GA
01.2021 - 10.2024
- Supported fellow dispatchers as needed during busy periods or absences, demonstrating flexibility and adaptability within the role.
- Reduced response times by streamlining the dispatch process through effective communication and coordination between emergency responders and motorists.
- Enhanced customer satisfaction by efficiently coordinating with tow truck drivers and service providers for timely assistance.
- Developed strong rapport with local law enforcement agencies to assist in coordinating efforts during accidents or hazardous situations on the roadways.
Patient Care Technician
Atrium Health
Macon, GA
03.2017 - 02.2021
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
Order Filler
Tractor Supply
Macon, GA
02.2011 - 08.2016
- Facilitated smooth operations during peak periods, effectively handling increased workload without compromising quality or timeliness of deliveries.
- Contributed to a safe working environment by adhering to strict safety protocols during all tasks.
- Implemented effective time management strategies, significantly increasing productivity within tight deadlines.
- Demonstrated adaptability and flexibility in response to changing demands or priorities, effectively navigating challenges while maintaining a high level of productivity.
Education
Elaine Lucas Academy
Macon, GA08.2014
Skills
- Glass repair
- Claims investigation
- Microsoft office
- Insurance policy sales
Timeline
Glass Claims Representative
GEICO
01.2021 - 10.2024
Emergency Roadside Dispatcher
GEICO
01.2021 - 10.2024
Patient Care Technician
Atrium Health
03.2017 - 02.2021
Order Filler
Tractor Supply
02.2011 - 08.2016
Elaine Lucas Academy