Natalie Thompson
Columbia,NC
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
8
8
years of professional experience
Work History
Glass Claims Representative
Century Glass
06.2023 - 09.2024
- Documented detailed claim information accurately within the system, allowing for smooth transitions between departments and representatives.
- Coordinated appointments between customers and repair facilities, streamlining the claims process for all parties involved.
- Collaborated with repair shops for accurate estimates, ensuring cost-effective solutions for both the company and clients.
- Served as a liaison between insurers, adjusters, and auto glass technicians to expedite claim resolution.
Home Health Aide
Heaven Sent Helpers
11.2019 - 08.2021
- Helped patients maintain personal hygiene through bathing, grooming, and toileting assistance when necessary for dignity preservation.
- Maintained a clean and safe home environment for patients, reducing falls and accidents.
- Assisted clients with daily living activities, enhancing their independence and quality of life.
- Performed light housekeeping duties including laundry linen changes sweeping vacuuming and mopping ensuring a clean and organized living space for patients.
Sales Specialist
Charter Spectrum
09.2021 - 06.2023
- Built rapport with customers and assessed needs to make product recommendations and upsell.
- Educated customers about product features and benefits to aid in selecting best options for each individuals' needs.
- Built strong client relationships through consistent communication and effective problem solving .
Backroom Coordinator
Home Goods Warehouse
03.2017 - 10.2019
- Supervised processing of orders, order tracking and delivery of goods
- Maintained inventory for back-office supplies, computers and work-stations.
- Hired, trained and on-boarded new team members and conducted evaluations to boost performance.
Education
High School Diploma -
Columbia High School
Columbia, SC05.2017
Skills
- Claims Investigation
- Microsoft Office
- Policy Interpretation
- Insurance Policy Understanding
- Insurance Claims Review
- Time Management
- Decision-Making
- Documentation Review
- Conflict Resolution
- File Management
Timeline
Glass Claims Representative
Century Glass
06.2023 - 09.2024
Sales Specialist
Charter Spectrum
09.2021 - 06.2023
Home Health Aide
Heaven Sent Helpers
11.2019 - 08.2021
Backroom Coordinator
Home Goods Warehouse
03.2017 - 10.2019
High School Diploma -
Columbia High School
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