Jenna Wood
Marysville
Summary
With expertise in claims processing and customer service, I excelled at Safelite Solutions by enhancing documentation accuracy and streamlining communication. Proficient in Salesforce, I collaborated effectively with teams, ensuring timely claim updates. My attention to detail and active listening skills drove successful outcomes, contributing to a 20% improvement in client satisfaction.
Overview
22
22
years of professional experience
Work History
Glass Claims Associate
Safelite Solutions
07.2021 - Current
- Assisted in processing claims by gathering necessary documentation and verifying accuracy.
- Supported claims team by maintaining organized records and updating case status in database systems.
- Collaborated with colleagues to ensure timely communication regarding claim updates and client inquiries.
- Learned and utilized relevant software tools for tracking claims and managing customer information effectively.
- Trained in Salesforce and SV2
Photo Lab Technician
Walmart
02.2004 - 07.2021
- Operated advanced photo processing equipment to develop high-quality images.
- Ensured accurate color correction and image enhancement for customer satisfaction.
- Managed inventory of photographic supplies and maintained organized storage systems.
- Trained junior technicians on best practices in photo lab operations and safety protocols.
Education
No Degree -
Kellogg Community College
Battle Creek, MIHigh School Diploma -
Family Altar Christian School
Battle Creek, MI06-1996
Skills
- Claims processing
- Claims
- Claims investigation
- Policy interpretation
- Microsoft office
- Insurance claims review
- Team collaboration
- Customer service
- Attention to detail
- Documentation skills
- Insurance claim forms review
- Active listening
- Data entry
Timeline
Glass Claims Associate
Safelite Solutions
07.2021 - Current
Photo Lab Technician
Walmart
02.2004 - 07.2021
No Degree -
Kellogg Community College
High School Diploma -
Family Altar Christian School
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