Jonessia Thompson

• Worked productively in fast-moving work environment to process large volumes of claims.
• Followed up with customers on unresolved issues.
• Investigated accidents or incidents to determine cause and extent of damages.
• Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
• Developed and implemented strategies to improve claim processes.
• Monitored and managed claim expenses to control costs and maximize profitability.
• Collaborated with internal departments and external vendors to resolve claims.
• Posted payments to accounts and maintained records.
• Assured timely verification of insurance benefits prior to patient procedures or appointments.
• Processed and recorded new policies and claims.
• Modified, updated and processed existing

• Followed all applicable traffic laws, regulations, and defensive driving techniques while operating company vehicles.

Driving new model vehicles off the boat into this big field ready for the dealers to pick them up

• Answered incoming calls and responded to customer inquiries.
• Managed office supplies inventory and placed orders when necessary.
• Maintained filing system for important documents such as contracts and invoices.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
• Monitored staff performance to ensure compliance with company standards and goals.
• Provided constructive feedback to employees regarding their job performance.

• Answered questions about store policies and addressed customer concerns.
• Cleaned, swept, mopped, and disinfected shop area to maintain customer safety and health.
• Removed trash, swept, and mopped floors for professional appearance.
• Cleaned and sanitized cashier workstation and scanning
• Greeted customers and provided assistance in locating items.
• Received payment by cash, check, credit cards, vouchers or automatic debits.
• Resolved customer complaints regarding sales and service.