KATARA YOUNG

Responsible for generating leads and growing memberships by nurturing productive relationships with senior citizens. Over 100% plan monthly

• Drove new business by acquiring new clients and expanding new and existing relationships.
• Networked at events and by phone to expand business profits and revenues.
• Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

• Created documents in accordance with payer guidelines and submitted to appropriate parties.
• Coordinated with insurance providers to verify customer's policy benefits in relation to claims.
• Delivered timely information to insurance representatives to resolve common and complex issues.
• Built proactive, client-specific edits into system to prevent future denials.

• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
• Answered customer telephone calls promptly to avoid on-hold wait times.
• Developed community reputation through commitment to customer satisfaction and strong client relationships.
• Promoted available products and services to customers during service, account management and order calls.
• Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.

• Counseled debtors on payment options and arranged installment agreements.
• Processed payments and contracts on accounts.
• Recorded all information regarding financial status of customers.
• Processed payments and applied to customer balances.
• Used scripted conversation prompts to convey current account information and obtain payments.
• Worked in call center environment handling manual and automatically dialed outbound calls.
• Used skip tracing and other techniques to locate debtors.

• Leveraged sales expertise to promote products and capitalized on upsell opportunities.
• Provided information regarding charge accounts and loyalty programs.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
• Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
• Answered constant flow of customer calls with minimal wait times.