VENUS MEZA
Greenwich,CT
Summary
Experienced in handling customer interactions and promptly resolving issues. Utilizes effective communication and empathy to build strong relationships with customers. Proven track record of maintaining high customer satisfaction and fostering loyalty. Brings valuable experience as a customer service professional. Focuses on team collaboration and achieving positive outcomes. Reliable and adaptable, with excellent communication and problem-solving skills. Customer Service Representative with top-notch skills in oral and written communication, active listening, and analytical problem-solving. Employs service-oriented behaviors and understanding customer desires to enhance customer experiences and provide customized solutions to build loyalty.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Membership Experience Associate
Stanford JCC (JEWISH COMMUNITY CENTER)
01.2020 - Current
- Provide exceptional customer service to members, non-members, prospective members, program participants, guests and staff at The J, in person and over the phone
- Check-in members, program participants and guests using J procedures
- Provide information regarding membership, policies and procedures, program events and classes, current and upcoming activities in a timely and efficient manner to both customers and staff
- Answer phones politely and professionally, redirecting all calls to the appropriate staff and helping members find solutions directly whenever possible
- Use JCC membership software to process financial transactions including class registrations, personal training, private swimming lessons, program events, and membership transactions, enter new members and make changes and updates to member accounts with a high degree of accuracy
- Take reservations for group exercise classes and sports courts
- Make sure the welcome desk is kept neat and tidy with all flyers and materials replenished as needed
- Report maintenance and facilities requests to appropriate staff
- Additional clerical duties as needed
Occasional Babysitter
01.2011 - Current
- Supervising children: Ensuring children are safe, entertained, and engaged in age-appropriate activities, keeping them happy and comfortable throughout the evening
- Bedtime routines: Assisting with getting children ready for bed by following established routines, such as bathing, dressing, reading stories, and settling them down to sleep
- Light housekeeping: Maintaining cleanliness by tidying up after meals, organizing toys and play areas, and ensuring the home remains in good condition during your time there
- Following parental instructions: Adhering to specific guidelines provided by the parents, such as meal preferences, screen time limits, bedtime rituals, and any other requests they may have for the evening
Kid's Club Babysitting and Front Desk
L.A. FITNESS
01.2015 - 12.2020
- Initially started working for L.A Fitness in their Kid's Club program
- I work with a teammate to watch over 23 children varying ages from 6 months to 10 years old
- I also have had multiple shifts on my own watching up to 13 children at once
- Responsibilities included feeding children their snacks and drinks, providing a safe environment while parents are away, keeping them entertained, cleaning after every shift, and more
- Within 4 months I was able to move up to the front desk, although I still work in the Kid's Club as my objective is to work with children
- Front Desk responsibilities included ensuring everyone was properly signed in, calling overdue customers, collecting monthly payments, working through any minor issues with customers and answering any of their questions
Front Desk Receptionist
DRYBAR
01.2019 - 12.2019
- I would greet the customers, ask them if they wanted anything to drink, If they needed their coats up on a coat rack
- I would make tea coffee for the customers if they requested something to drink
- I would help the stylist with taking out what they needed for example Hair dryers, flat iron etc
- Towards the end of my shift I would clean up the break room, front desk and all throughout the salon, I would mop, sweep, I would fill up the shampoo and conditioner as well as clean the bathrooms, organize the supply wall and lastly take out the trash
Teacher's Assistant
GATEWAY PRESCHOOL FAMILY CENTER
01.2015 - 12.2015
- Worked under teacher's supervision to assist her in providing for all children, helping set up food for the children, reading to keep their minds active, help the children practice personal hygiene, communicating any issues with teachers and parents, and effectively listening and implementing teacher's requests
- (This was a three-month internship)
Education
BOCES - CENTER FOR CAREER SERVICES - Computer Literacy
BOCES - CENTER FOR CAREER SERVICES
Port Chester, NY1 Year Completed - Early Childhood Education
Norwalk Community College
Norwalk, CTGREENWICH HIGH SCHOOL -
GREENWICH HIGH SCHOOL
Greenwich, CT01.2015
Skills
- Initiative
- Delegation
- Patience
- Communication
- Interactive atmosphere creation
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Microsoft Publisher
- Google Docs
- Laminating
- Shredding
- Binding
- Customer service
- Membership management
- Communication skills
- Time management
- Problem solving
- Attention to detail
- Data entry
- Scheduling
- Computer skills
- Cash handling
- Customer engagement
- Decision-making
- Oral communication
- Work Planning and Prioritization
- New hire training
- Multitasking and organization
- Verbal and written communication
- Creative problem solving
- Collaborative teamwork
- Task prioritization
- Team cooperation
- Friendly and helpful
- Customer assistance
- Strong communication and interpersonal skills
Certification
- CT Driver's License
- First Aid Certification
- CPR/AED Certification
Languages
Spanish
English
Timeline
Membership Experience Associate
Stanford JCC (JEWISH COMMUNITY CENTER)
01.2020 - Current
Front Desk Receptionist
DRYBAR
01.2019 - 12.2019
Kid's Club Babysitting and Front Desk
L.A. FITNESS
01.2015 - 12.2020
Teacher's Assistant
GATEWAY PRESCHOOL FAMILY CENTER
01.2015 - 12.2015
Occasional Babysitter
01.2011 - Current
GREENWICH HIGH SCHOOL -
GREENWICH HIGH SCHOOL
BOCES - CENTER FOR CAREER SERVICES - Computer Literacy
BOCES - CENTER FOR CAREER SERVICES
1 Year Completed - Early Childhood Education
Norwalk Community College
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