Katarina Casas
San Antonio,TX
Overview
5
5
years of professional experience
Work History
Team lead Collections Specialist
General Motors
San Antonio, TX
01.2022 - Current
- Customer service
- Telephone etiquette
- Outbound and inbound calls daily
- Credit monitoring
- Follow compliance guidelines for debt collector
- Multi-tasking
- Typing, data entry
- Taking payments
- Reading disclosures
- Closing repossessions
- Refinance
- Monitoring new hires
- Working in a team environment
- Accounts receivable
- Leadership training
Member Services Representative, Financial advisor, Personal Banker
Randolph-Brooks Federal Credit Union, IBC Bank
San Antonio, TX
04.2021 - 01.2022
- Over the phone customer service
- Greet and take calls
- Take 100 + calls a day
- Multi-tasking
- Typing
- Sales
- Banking
03.2019 - 04.2021
- Sales
- Customer service
- Cold calling
- Internal work
- Cash handling
Education
High school diploma - undefined
Brennan High School
June 2018
Skills
- Microsoft Office
- Word
- Cash Handling
- Customer Service
- Banking
- Cold Calling
- Business Development
- Financial Services
- Relationship Management
- Customer Relationship Management
- Salesforce
- Marketing
Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteImportant To Me
Work-life balanceCareer advancementTimeline
Team lead Collections Specialist
General Motors
01.2022 - Current
Member Services Representative, Financial advisor, Personal Banker
Randolph-Brooks Federal Credit Union, IBC Bank
04.2021 - 01.2022
03.2019 - 04.2021
High school diploma - undefined
Brennan High School