Katarina Caton
Warren,RI
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results as well as a dedicated Customer Order Specialist known for finding effective solutions to customer issues. A driven individual always willing to go the extra mile to get the job done correctly.
Overview
7
7
years of professional experience
Work History
Customer Service Representative /Customer Order Specialist
Home Depot
04.2021 - Current
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Monitored orders and delivered status updates to customers regarding arrivals.
- Contacted vendors to determine shipping dates and availability for specific items to notify customers.
- Established effective working relationships with internal employees, vendors, shipping company contacts, and customers.
- Responded to customer calls and emails to answer questions about products and services.
Daycare Assistant
Paula's Daycare
06.2017 - 03.2020
- Maintained effective schedule balance between rest periods, active play, and instruction.
- Observed play activities to identify positive behaviors and areas in need of improvement, implementing behavior redirection where appropriate.
- Designed monthly activity schedules to balance play, rest and learning time.
- Promoted learning and social development through structured and unstructured playtime.
- Built constructive and open relationships with families with forthright yet friendly communication.
- Used patience, skill and various behavior modification techniques to maintain order and safety.
Education
Associate of Arts - Interior Design
Penn Foster College
Scottsdale, AZ04.2026
Certification - Home Remodeling And Repair
Penn Foster Career School
Scranton, PA03.2021
High School Diploma -
Diman Regional Vocational Technical High School
Fall River 06.2016
Skills
- Call Management
- Customer Service
- Accurate order fulfillment
- Order Processing
- Problem-solving abilities
- Customer Relations
- Staff education and training
- Escalation management
- Issue acknowledgement and resolution
- Delivery Scheduling / Management
- Critical Thinking
- Process Optimization
Timeline
Customer Service Representative /Customer Order Specialist
Home Depot
04.2021 - Current
Daycare Assistant
Paula's Daycare
06.2017 - 03.2020
Associate of Arts - Interior Design
Penn Foster College
Certification - Home Remodeling And Repair
Penn Foster Career School
High School Diploma -
Diman Regional Vocational Technical High School
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