Katarina Davison
Sioux City,Iowa
Summary
Skilled order management professional with robust experience in optimizing order processes and ensuring customer satisfaction. Proven ability to collaborate within teams and adapt to changing requirements, consistently delivering results. Expertise in inventory management, logistics coordination, and customer service, coupled with reliable, adaptable, and results-driven approach.
Overview
12
12
years of professional experience
Work History
Order Management Representative
Sterling Computers
06.2024 - Current
- Sent emails to communicate order status and informed customers of back-orders or shipping delays.
- Reviewed orders for accuracy, errors and omissions to minimize incorrect shipments and promote optimal customer service.
- Liaised with management to resolve complex order issues and problems to maximize customer satisfaction.
- Navigated through Saleforce systems to build, track and monitor orders.
- Maintained strong relationships with clients, ensuring a seamless ordering experience and timely updates on their requests.
Associate Transportation
Tyson Corporation
10.2022 - 07.2023
- Managed 50-150 trucking shipments daily delivering to customers in US, Mexico, and Canada
- Developed relationships with key 3PL partners to improve service levels
- Implemented GPS tracking systems to monitor the movement of semi-trucks from origin to destination
- Resolved logistics issues promptly, ensuring on-time and accurate deliveries
- Provided regular updates to customers on the status and estimated time of arrival for their shipments, updates to sales on the customers orders and worked hand in hand with dispatchers
- Reviewed, edited & created process workflows and work instructions
- Maintained detailed records of truck movements, contributing to improved logistics planning
- Approved and Audited payments to trucking companies averaging $20,000-$150,000 weekly
Senior Distributor
Tyson Corporation
06.2017 - 10.2022
- Coordinated and scheduled all Tyson Fresh Meat Walmart appointments for beef and pork shipments
- Ensured timely and accurate scheduling to meet production and delivery requirements 98% accuracy
- Maintained a meticulous record of appointments, minimizing scheduling conflicts and optimizing delivery timelines
- Independently managed and executed the data entry process for claim payments across 150+ trucking contracts
- Efficiently managed the accurate and timely data entry of funds for drivers, handling weekly amounts ranging from $20,000 to $150,000
Financial Technician
US NAVY
03.2013 - 10.2016
- Performed purchases and monitored government purchases with $1,000,000 credit line
- Collected monthly purchase packages for audit with 100% accuracy and submitted to chain of command
- Organized budget data according to account, squadron, and supply items
- Researched, complied, verified, and summarized data involving daily supplies, expense reports and supply quantities at base supply store
Logistic Specialist
US NAVY
07.2019 - 07.2013
- Responsible for maintaining the naval ship and land-based supply stores by keeping detailed inventories and submitting requisitions
- Demonstrated keen knowledge of nomenclatures, part numbers and databases while effectively cataloging parts, stowing merchandise, and parts in the correctly labeled area
- Utilized database programs for financial and budgetary tracking while maintaining a secure, confidential logistics area
- Government Purchase card Holder- Responsible for $500,000 credit line for supplies
- Received, stored, and inspected orders to ensure supplies met Navy quality standards
- Drafted inventory reports and submitted them to management
Education
BA - Supply Chain Management
Ashford University
Skills
- Leadership
- Customer Service
- Digital Literacy
- Self- Motivated
- Time Management
- Microsoft/Excel Proficient
- Relationship Building
- Calm under pressure
- Thrives in Fast Paced Environment
- Common Sense
- Invoicing and billing
- Order process management
Certifications and Interests
US NAVY- Logistic Specialist A-School
Lean Six Sigma Certified- White Belt
Walleye Fishing, Reading, Keeping plants alive, Road Trips, Keanu Reeves.
Timeline
Order Management Representative
Sterling Computers
06.2024 - Current
Associate Transportation
Tyson Corporation
10.2022 - 07.2023
Logistic Specialist
US NAVY
07.2019 - 07.2013
Senior Distributor
Tyson Corporation
06.2017 - 10.2022
Financial Technician
US NAVY
03.2013 - 10.2016
BA - Supply Chain Management
Ashford University
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