Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katarina Getchey

Woodbury

Summary

Experienced in effectively managing tasks while maintaining a positive outlook. Proven track record of taking on additional responsibilities to support team objectives. Well-versed in industry trends and dedicated to creating a supportive atmosphere for growth and development.

Overview

11
11
years of professional experience

Work History

Customer Care Specialist

Geisinger Medical Center
03.2023 - 07.2025
  • Completed claims from providers and assisted with problem solving regarding denial of claims.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Sought ways to improve processes and services provided.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Requested escalation for unresolved issues.
  • Navigated multiple computer systems and applications to find information.
  • Responded proactively and positively to rapid change.

Patient Access Representative

Geisinger Medical Center
11.2020 - 03.2023
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Answered incoming calls, scheduled appointments and filed medical records.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Delivered support to medical staff in completion of patient paperwork.

Job Coach and Rehabilitation Assistant

SENTRY SERVICES AND SUPPORTS
08.2018 - 10.2020
  • As a job coach in this company, you assisted individuals with intellectual disabilities seek employment. This is based off of the individuals needs. Training that was required was county meetings, knowledge of their medical history, billing of correct hours, community participation. Rehabilitation hours consisted of seeking the interests of you individuals, presenting them to community events, daily needs and life style habits and any medical assistance that was needed.
  • Seeking employment for individuals
  • Assisting with medical needs, appointments and medication
  • Community events and socialization of consumers and their needs
  • Medical billing and approving monthly hours and schedules

Admission and Registration Associate; Revenue Cycle EMERGENCY DEPARTMENT

PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER
07.2017 - 07.2018
  • Patient Registration Associate is responsible for securing all information requires to complete patient registration. Also responsible for converting patient's visit to correct visits, such as; admission, observation and same day surgery.
  • Collect and update patient's current demographics
  • Admission paperwork
  • Review hospital consent form with patient and family members
  • Converting TRAUMA patient's information
  • Verify and load current health insurance information
  • ICD-10 billing code errors

Medical Assistant

FAMILY PRACTICE
01.2015 - 01.2017
  • Medical Assistant-Responsibilities include; rooming of patient, retrieving patients height, weight, blood pressure, temperature, administering immunizations, discharge of patients and procedure setup and sterilization. I was also responsible to perform healthcare-related tasks, such as monitoring vital signs and medication under the direction of registered nurses. insurance verification and quality control of high volume incoming phone calls was also a responsibility to uphold as well.
  • -Efficient in Vital signs
  • -Organized in Office Procedure
  • -Computer Skills in Computerized Medical Administration
  • -Computerized Pharmacy Systems and Database
  • -Orderly Medical Terminology

Education

Occupational Studies in Medical Specialties

California College San Diego
San Diego, CA

High School Diploma - undefined

Our Lady of Lourdes Regional High School
Edgewood, PA
01.2009

Skills

  • Group and individual instruction
  • Performance assessments
  • Competency building
  • Data gathering
  • Job accommodations
  • Client assessment
  • Community networking

Timeline

Customer Care Specialist

Geisinger Medical Center
03.2023 - 07.2025

Patient Access Representative

Geisinger Medical Center
11.2020 - 03.2023

Job Coach and Rehabilitation Assistant

SENTRY SERVICES AND SUPPORTS
08.2018 - 10.2020

Admission and Registration Associate; Revenue Cycle EMERGENCY DEPARTMENT

PENN STATE HEALTH MILTON S. HERSHEY MEDICAL CENTER
07.2017 - 07.2018

Medical Assistant

FAMILY PRACTICE
01.2015 - 01.2017

High School Diploma - undefined

Our Lady of Lourdes Regional High School

Occupational Studies in Medical Specialties

California College San Diego

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