Katarina Houborg
Urbandale
Summary
Analytical and detail-oriented professional with experience managing complex data, handling confidential client information, and ensuring regulatory compliance. Skilled in processing insurance applications, analyzing financial data, and managing loan documentation. Strong background in banking and financial services, with proven leadership abilities and a commitment to exceptional customer service.
Overview
6
6
years of professional experience
Work History
Underwriting Admin I
Berkley Surety
Urbandale, IA
05.2026 - Current
- Entered new bids and bonds into database while ensuring accuracy and completeness of information. Calculated premiums for bonds in adherence to policies and regulations. Processed cancellations and reinstatements of bonds promptly and accurately. Handled transfers and cancellations of books of business for closed and delinquent agents to ensure smooth transitions. Managed imaging system queue, scanning, and filing documents accurately and efficiently.
- Addressed inquiries and concerns promptly and professionally, providing first-class customer service
Underwriting Assistant
National General
Remote
06.2024 - 05.2026
- Processed new quotes into the database while ensuring accuracy and completeness of information. Processed Reduction in Coverage letters promptly and accurately for underwriters. Reviewed post-bind and fleet quotes promptly for underwriters. Participates in projects as directed by the management team.
- Maintained efficiency in multiple workflows while meeting SLAs promptly
- Addressed inquiries and concerns promptly and professionally, providing first-class customer service
Licensing Coordinator
Iowa Realty
West Des Moines, IA
11.2023 - 06.2024
- Manage licensing operations, including ordering new licenses and renewing existing ones via vendor and state websites. Coordinate submission and approval of new real estate courses and renewals with state agencies on behalf of Iowa Real Estate School. Oversee distribution of continuing education certificates to real estate agents.
- Streamlined licensing process, reducing production time by 50% through diligent work ethic and attention to detail
Underwriting Assistant
Merchants Bonding Company
West Des Moines, IA
06.2022 - 11.2023
- Entered new billings into database while ensuring accuracy and completeness of information. Ordered new bonds and calculated premiums for bonds in adherence to policies and regulations. Processed cancellations and reinstatements of bonds promptly and accurately. Handled transfers and cancellations of books of business for closed and delinquent agents to ensure smooth transitions. Managed imaging system queue, scanning, and filing documents accurately and efficiently.
- Maintained efficient workflow across 11 states in the Northeast region by collaborating with underwriters.
- Addressed inquiries and concerns promptly and professionally, providing first-class customer service to agents.
Mortgage Processor
Wells Fargo
West Des Moines, IA
06.2020 - 04.2023
Education
Bachelor of Business Administration -
Grand View University
01-2033
Associates of Arts - Business Management
Des Moines Area Community College
01-2019
Skills
- Database Management
- Workflow Operations
- Conflict Resolution
- Project Coordination
- Process Improvement
- Data Entry
Timeline
Underwriting Admin I
Berkley Surety
05.2026 - Current
Underwriting Assistant
National General
06.2024 - 05.2026
Licensing Coordinator
Iowa Realty
11.2023 - 06.2024
Underwriting Assistant
Merchants Bonding Company
06.2022 - 11.2023
Mortgage Processor
Wells Fargo
06.2020 - 04.2023
Associates of Arts - Business Management
Des Moines Area Community College
Bachelor of Business Administration -
Grand View University